"Dokumen kalian ada di bank."
Translation:Your document is at the bank.
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Yes, people are indeed usually at the bank, but that's because they go there and leave. But something stored in the bank is simply in the bank. “Your document is at the bank” means it's there getting processed somehow before leaving the bank for somewhere else, but if it's being stored at the bank for the sake of security or something, then it's in the bank. Both answers should be accepted.