https://www.duolingo.com/perab

Lost all my courses!!!

I have been using duo lingo learning Spanish for a long time. This morning after finishing a lesson I got logged out of the blue starting a lesson and could not log in again.

Forced to login again allmost all my courses has disapeared. So not even the intro courses has been completed.

Though a couple of advanced courses remains. And those are locked as I have not done the previous courses...

Someone have similar issues or know how to fix this?

December 19, 2018

9 Comments


https://www.duolingo.com/pentaan

The last time you used this account was on 2017-09-11.
This is shown in your personal (unofficial, but very useful) page in duome.eu
https://www.duome.eu/perab

Last Goal: 2017-09-11 15:09:27 GMT 1

Solution:

  • log out this wrong account
  • log in with the right username (or email address) and password.
December 19, 2018

https://www.duolingo.com/FredrikVC

I think he got caught in a tree update, not that he's in the wrong account.

December 19, 2018

https://www.duolingo.com/pentaan

Perab wrote:

This morning after finishing a lesson ....

  • However, the most recent lesson in this account was done in 2017

  • Of course, this wrong account also got the latest update of the Spanish language tree.

December 19, 2018

https://www.duolingo.com/perab

So something is very wrong. In the Spanish section I have more then 500 XP but have not completed a single lesson.

Something has been deleted or done to the account. Because the things seems to be inconsistent.

In Spanish I am: Level 6 ยท 544 XP without having done a single lesson! That cannot be right?!? Also lessons on higher levels are started without any level below being opened. Something is very wrong and inconsistent.

It is like all my work has disappeared but the aggregates are still there...

December 19, 2018

https://www.duolingo.com/FredrikVC

Given the time lapse, you could have been moved to a new tree. If so, the skills which have changed may need to be redone for the new vocabulary. Your experience points would not have been reset, but the tree may have been updated.

With a two year lapse, it may make sense to just reset the tree and start over. (You'll probably still have your experience points.)

December 19, 2018

https://www.duolingo.com/perab

There seems to be no lessons. So it is like all the lessons have been erased except for 3-4 lessons placed in a strange place in the tree.

So how can I get back the lessons? So I do not have to redo a year of duo lingo training? Because this is what I am afraid of now!

Is there a way to get it back?

December 20, 2018

https://www.duolingo.com/perab

Is there any way to get help from Duolingo? Cannot find any place to email them to help...

December 19, 2018

https://www.duolingo.com/FredrikVC

Given the time lapse, you could have been moved to a new tree. If so, the skills which have changed may need to be redone for the new vocabulary.

With a two year lapse, it may make sense to just reset the tree.

December 19, 2018

https://www.duolingo.com/perab

Perhaps I am misunderstanding? I have been working this year on my Spanish. I did not stay inactive for two years. I have been using Spanish lessons actively daily the last year I. I have been doing about 300 lessons that disappeared completely...

December 20, 2018
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