https://www.duolingo.com/Michaelann493012

DUO LINGO is not recording/posting student's points.

The students have been working hard to complete 1000 pts by tomorrow and their status does not show this work. Teachers and students depend on DuoLoingo. Anyone know what is going on? Thanks, we've never had a problem like this before.

January 3, 2019

8 Comments


https://www.duolingo.com/Katycatz

Thanks to posts like these, this is now a known bug and we're working on a fix ASAP. We're so sorry for the inconvenience this is causing - we expect a fix soon! If you're a teacher, you may always write to Duolingo directly via email at teachers@duolingo.com.

January 3, 2019

https://www.duolingo.com/Usagiboy7
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You're awesome KatyCatz, thank you!

January 3, 2019

https://www.duolingo.com/Michaelann493012

Thank you so much!

January 3, 2019

https://www.duolingo.com/Usagiboy7
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Hi Michaelann493012,

Staff members often keep an eye on the Educator forums to help answer questions or note problems people are reporting. In the meantime, there are some Help pages for Educators here. If nothing in those resolves the issue for you, there is also a bug report form here. The bug form is great because it leads you through some of the types of information staff need to help locate the cause of problems.

Best of luck. ^_^

January 3, 2019

https://www.duolingo.com/Michaelann493012

Thank you so much. I'll try the suggestions and wait for the bug to be fixed.

January 3, 2019

https://www.duolingo.com/Katycatz

Also, please make sure the assignment is on for each student by using the 'assign now' button. Going forward, things should be reporting correctly.

January 3, 2019
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