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Student's work/progress is not showing up in my classroom

I have a student who is working on Duolingo and has shown me his work from his iPad but his work is not showing up in my classroom for me to grade him. I asked him to totally log out and log back in and still not showing up. What can we do? He has already completed quite a bit of work and I would hate to ask him to start a new account.

January 12, 2019

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