https://www.duolingo.com/dadosto

Lost my hot streak of 131 and progress of the past 3 days

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Hi!

I do my daily Duolingo goal exercise regularly (with a couple of exceptions in the past, but with a streak-freeze equipped), and as I launched the Duolingo app on my iOS phone today do my daily goal, I got notified that my session had expired, and I was prompted to log-in again. After I did so, I noticed that my streak and progress from the past 3 days is completely gone.

I can guarantee that not only I did my daily goal yesterday (and by that reached 131 hot streak), I also did 3 or 4 additional exercises. A similar thing happened to my wife a week ago, when she lost her streak, with a freeze-streak equipped, and had only skipped one day because she was busy with work.

I am also certain that I was connected to the internet, because I never turn-off my Cellular Data (3G), or am connected to WiFi at home and at work.

I can also confirm that I did not switch between timezones, since I haven't moved more than 10km away from my home (in Oslo).

Can you please check the logs and see where the problem occurred? Maybe the invalidation of my session caused this "rollback"? Is there any way I can get my hot streak and progress back? Any help would be appreciated!

Thank you in advance, Have a pleasant day!

2 weeks ago

6 Comments


https://www.duolingo.com/ChezzaMack

This seems to have happened to a few people (myself included) all around the same time. I think possibly the app has had a glitch? Would be nice to have answer in any case.

2 weeks ago

https://www.duolingo.com/JillianMorrissey

I also have no streak from the last two days on one account but the other seems fine.

2 weeks ago

https://www.duolingo.com/dadosto
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I decided to go for the 7-day trial so that I can "save" my streak, but this is not cool, if it's so easy to lose the streak even when doing everything properly, people will lose motivation to chase high streak scores...

2 weeks ago

https://www.duolingo.com/Fitt3
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Yes it sucks, its always nice to have a streak freeze in your bank. But this should not demotivate you to stop learning Norwegian.

2 weeks ago

https://www.duolingo.com/dadosto
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It helps to motivate you not to miss a day - otherwise you might skip a couple when in rush at work/personal life. I know it’s just an indicator, but at least you have a little oversight of how much time you’ve spent on learning the language. My point is, if it doesn’t work properly (for whatever reason) - then it’s better it it doesn’t work at all

2 weeks ago

https://www.duolingo.com/LiamLiakada
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Oof.

2 weeks ago
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