Customer Support Still Has Not Responded
I loved the ability to give premium a trial for a week, but I was charged on the 7th day (when I went in to cancel). I promptly emailed firstname.lastname@example.org to request for the cancellation and for my money back, but to this day still have received no response from their team. This was back in September!! Would a member of the Duolingo team PLEASE reach out to me regarding this? I used to love this app, but have grown to be disgusted due to their astonishingly poor customer service. I would love to be without grudge and use the app again so, if someone could kindly reach out to me and amend my situation, I would greatly appreciate it.
Thank you. Tina
UP-DATE: Duolingo support finally got back to me, after I tried all of the things I mentioned above, and which others mentioned below, in addition to posting here and making this comment in my review on Google Play. I am grateful to have finally been refunded, and I encourage anyone in this same position to continue to email support while also posting your complaint in various places and in various ways so that your case will be more likely to be seen. And thanks again to those who offered advice below :)
I don't think that Duolingo staff monitor this forum regularly. You should move this post to the Troubleshooting forum as Erika10915 says - Duolingo staff will be much more likely to see it there and respond.
Thank you :) I did! I think I'm starting to go blue in the face between reaching out to them and Google Play and my bank, it's exhausting! I will continue to email them, though, but it really shouldn't be this way, so I am attempting to get their attention through other means (hence this post). I am hoping they will see it and respond.
open a ticket and choose "Purchase issue": https://support.duolingo.com/hc/en-us/requests/new
Are you still being charged? If so, dispute the charge with your credit card company.
If they're no longer charging you, September may be too long.
The yearly subscription was a one-time charge, and you bet I cancelled the yearly renewal first thing. I did dispute it through my bank (months ago and have been going back and forth with them since), but unfortunately Citi Bank ultimately requires proof that the merchant agreed to refund me my money (isn't that the reason why I am in this pickle in the first place? Makes no sense). So the bank is worthless for this situation. Thanks for your advice, anyway!
How much did a year cost? I'm surprised it automatically paid for a whole year.
This is the only way to cancel a subscription to Duolingo Plus