https://www.duolingo.com/LeblancHer

Connection troubleshooting

  • 25
  • 21
  • 13
  • 19

Hi I use Duolingo for years without trouble. But today I can access Duolingo only through a 4g connection. On my phone through WiFi or on my computer I can't access Duolingo. I think it's linked to my internet connection. But for the other websites I have no trouble to connect. I tried to deactivate IPv6. But that didn't solve the problems. Any clues ?

1 week ago

5 Comments


https://www.duolingo.com/LeblancHer
  • 25
  • 21
  • 13
  • 19

For 3 hours I had the trouble. But now everything works fine. I don't understand what happened but my problem is solved. Thanks for the help

1 week ago

https://www.duolingo.com/FredrikVC

I'm assuming this is happening on an app? If so, do the normal fix-an-app steps.

1) Reboot your phone. Try again.

2) Delete the app. Reinstall the app. Try again.

3) Delete the app. Reboot your phone. Reinstall the app. Try again.

These troubleshooting steps apply to all apps, not just Duolingo.

1 week ago

https://www.duolingo.com/LeblancHer
  • 25
  • 21
  • 13
  • 19

I have the problem with the app. But also when I try to reach this forum. And I have it on my phone and in my computer

1 week ago

https://www.duolingo.com/FredrikVC

If you're doing this on a computer, you could open up a command prompt and ping duolingo.com. Compare that time with a ping of Microsoft.com

1 week ago

https://www.duolingo.com/Thomas.Heiss
  • 24
  • 17
  • 10
  • 2
  • 2
  • 820

If you're doing this on a computer, you could open up a command prompt and ping duolingo.com.

Ping www.duolingo.com [34.239.29.222] mit 32 Bytes Daten:

Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.

Ping-Statistik für 34.239.29.222:
Pakete: Gesendet = 4, Empfangen = 0, Verloren = 4 (100% Verlust),

Duolingo routers / firewalls are blocking ICMP traffic!

And now?

http://status.duolingo.com

Funny fact: The web portal www.Duolingo.com and forum are perfectly working fine the whole day with access from Germany as well as right now (00:36am GMT+1).

1 week ago
Learn a language in just 5 minutes a day. For free.