https://www.duolingo.com/profile/Tsumetainiku

The App Stopped Working

<pre> If anyone knows how to contact Duolingo devs, that would be great. I don't know how to get this info out other than a discussion post though, and I'm hoping it's under the right subject. To get to the point, the app on my iPhone 5 just doesn't work. After a certain update my app struggled to load anything without me doing one lesson first, and even then it took a couple minutes to load into that lesson. Then everything worked as long as I didn't leave the app. That was tolerable, and I thought maybe I'll just figure out how to tell the devs later. Now though? Impossible to do anything. The app starts on the green Duolingo start up screen and then immediately crashes every single time. This is disrupting my learning of Japanese, and I cannot use a computer everytime I want to study. It was so convinrent using the app, but now it's gone. Can someone please help me get the devs to fix this? If this helps, the iPhone 5's last update it got was 10.3.3. That's all I have to say for now though. </pre>
February 28, 2019

2 Comments


https://www.duolingo.com/profile/ThadHXL

If you need to contact Duolingo, go to blue Duolingo bar at the top of the webpage, and where the drop down box is, next to the settings button, there should be a help button. Click on that, then scroll to the bottom of the screen. There should be a green button that says Submit a Bug Report.

Or you could just click on my links.

February 28, 2019

https://www.duolingo.com/profile/pentaan

Workaround
Use www.duolingo.com in the browser of your phone.

Note:
Duolingo needs the most recent version of the browser.
It prefers the Google Chrome browser.
(I prefer the Firefox browser, despite Duolingo's microphone exercises don't work in Firefox)

February 28, 2019
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