https://www.duolingo.com/profile/IsabelleGo632835

Lost everything

I have upgraded my iPhone today after doing a backup and I lost all my data. Could not remember my password, reset it and when I was finally able to enter the application, I was back to square one. Very very discouraged!

March 2, 2019

3 Comments


https://www.duolingo.com/profile/Sharon275517

Are you using the correct email address to log in with? Did you perhaps have two accounts with different email addresses setup, and you’re logged in with the wrong one?

March 2, 2019

https://www.duolingo.com/profile/psionpete

The App stores your data on the web site so all you need to do with a new phone is to download the app and then login with your original username and password.

The login function can be difficult to find and may be different depending on which app you use (iOS or Android).

March 2, 2019

https://www.duolingo.com/profile/pentaan

You seem to have at least two accounts, which are subscribed to Duolingo Plus.
This might be your other account
https://www.duolingo.com/IsabelleGo401157

Your data and progress are better to see in your personal (unofficial, but very useful) webpages in:


You might ask Duolingo's staff for further help via "email support for Plus users" in your account.
Picture: https://forum.duolingo.com/comment/29023537

March 2, 2019
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