https://www.duolingo.com/profile/Tom712511

Crown level drop

Today after I passed a checkpoint all the bubbles that were MAX level 5 and finished dropped back to Level 1 and I lost 50 or more Crow Levels. How do I get back on track

March 6, 2019

22 Comments


https://www.duolingo.com/profile/JRollinson

Hi! I'm Joseph, an engineer at Duolingo.

We are currently working on a new way of storing your progress through the tree, and unfortunately there was a bug in the migration which caused you to lose your progress.

We have a fix and will make sure that your progress goes back to normal very soon!

Thank you for your understanding,

Joseph

March 7, 2019

https://www.duolingo.com/profile/Tom712511

Thank you Joseph!

March 7, 2019

https://www.duolingo.com/profile/JRollinson

Your progress should be back to normal. Happy learning!

March 7, 2019

https://www.duolingo.com/profile/Tom712511

It is! Great work thank you for the effort!

March 7, 2019

https://www.duolingo.com/profile/appr3ciate

My German tree did exactly the same thing earlier today. I made a post a bit ago before I was linked to this post. I will try and also report the bug with the link that was provided in this thread. Bugs happen, but hopefully it'll get fixed soon.

March 6, 2019

https://www.duolingo.com/profile/TheFlumen

That can happen if you fail a checkpoint?

March 6, 2019

https://www.duolingo.com/profile/Tom712511

I passed the test. Got 50 EXP and then everything just reset and I really do not want to do the beginners level exercises again

March 6, 2019

https://www.duolingo.com/profile/TheFlumen

Ok. Did it reset everything or just make everything level 1?

When you test out of the skills, the skills you test out of will be at level 1. There is not way to make test them out to level 5. If the skills you already completed to a higher level are still that level, then nothing bad happened, that is supposed to happen.

Example:

You leveled up Basics 1 to level 5

You leveled up The to level 3

You leveled up Basics 2 to level 2

You then tested out of many skills. The skills you tested out of became level 1, but the skills that you had at a higher level (Basics 1, The, and Basics 2) stayed at that level. That is supposed to happen.

If what you are saying is those skills (Basics 1, The, and Basics 2 (whatever you had before you tested out))went back to level 1, then that is a problem. Which happened to you?

March 6, 2019

https://www.duolingo.com/profile/Tom712511

I had at least about 15 Level 5 skills, 5 or more level 4, another 5 level 3 and 20 level 1. IT ALL REVERTED back to level 1.

March 6, 2019

https://www.duolingo.com/profile/TheFlumen

If you want to report a bug, you can report it here.

March 6, 2019

https://www.duolingo.com/profile/E.T.Gregor

A checkpoint really shouldn't be active once all the skills above it are at crown level 1. So already the fact that you could take another test was a glitch. What were you even testing out of if all skills were already at Crown level 5 (the highest level)? Which platform do you use? Have you looked at your tree on more than one platform? On duome.eu/Tom712511/progress, it looks as though you still have skills at level 5, so maybe the original info is still there, somewhere.

March 6, 2019

https://www.duolingo.com/profile/TheFlumen

When he says checkpoint, he means testing out of skills. There are no checkpoints in German.

March 6, 2019

https://www.duolingo.com/profile/E.T.Gregor

If he got 50XP, he used a checkpoint. For testing out of individual skills, you get 20XP now.

March 6, 2019

https://www.duolingo.com/profile/TheFlumen

But there are no checkpoints in German.

March 6, 2019

https://www.duolingo.com/profile/E.T.Gregor

At least when I open the En->De tree, there are checkpoints. I've never seen a DL tree without them.

March 6, 2019

https://www.duolingo.com/profile/Tom712511

I opened the link you gave and there are is the progress yes but when I open my Duolingo App on my phone OR here on the computer they are all back to level 1. Flumen91 you are right I did the shortcut to get ahead faster. After you complete a shortcut is remains gray and says "checkpoint passed"

March 6, 2019

https://www.duolingo.com/profile/TheFlumen

Did you report the bug?

March 6, 2019

https://www.duolingo.com/profile/Tom712511

Just now.

March 6, 2019

https://www.duolingo.com/profile/E.T.Gregor

Try logging out and back in again. When you log back in, make sure you select "I already have an account" (or similar) and use the same credentials so as to avoid accidentally creating a new account (it may sound stupid, but it happens regularly).

March 6, 2019

https://www.duolingo.com/profile/Tom712511

My EXP level is above 6000, I have a live 28 day streak, 143 gems with all the shop in my bag and nothing left to buy and all the levels of skill from the first one, the most basic are Level 1. Tried to log in. nothing happened.

March 6, 2019

https://www.duolingo.com/profile/E.T.Gregor

Then I can't think of anything but waiting for the reply on the bug report. Good luck.

March 6, 2019

https://www.duolingo.com/profile/Tom712511

Thank you!

March 6, 2019
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