https://www.duolingo.com/Littlest-Duo

Can't reset password!

When I accidentally logged out of my profile on the computer (and got the wrong password typed in) I went to the link "Reset Password," typed my email, and clicked on the link provided in the reset email. And when I clicked it, it was a 404 and didn't exist anymore! Fortunately and gratefully I'm still logged in on my iPad (Safari, not the app, though I do have it and if I was only logged in the app, I can't post from there) and able to post from here (it works). Today I searched for "reset password" in the discussion feed and I saw a lot of posts on this problem. I wrote a message to the Support Team. It seems like they haven't fixed or noticed this at all. I love Duolingo and I find it very useful in learning languages. Please, it's been a long time, can you FIX THIS?

UPDATE: I read the email sent by Support and it didn't answer my question about the 404 problem at all.

May 24, 2014

4 Comments


https://www.duolingo.com/wazzie

Go into your settings on you iPad, and make sure you have the correct email entered.

May 24, 2014

https://www.duolingo.com/Littlest-Duo

I did, I'm sure. I sent a lot of reset emails and I clicked the link on all of them on my computer, but all of them are 404s. Even when I do it again and again, it creates an endless loop.

May 24, 2014

https://www.duolingo.com/kristinemc

You need to click on the most recent link you get. Are you doing this?

May 25, 2014

https://www.duolingo.com/Littlest-Duo

Yes, I do. I click on the most recent link from the most recent email I get, but when I click on it (logged out) it says: "You need to log in to view this page." And if I was logged in, it would be a 404. How am I going to reset my password if I needed to use my password to log in? If it did work after actually logging in, then how could I log in if I forgot my password?

May 25, 2014
Learn a language in just 5 minutes a day. For free.