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Cancelled a pre-paid, annual PLUS account - 'benefits' immediately gone. How to get a refund???

I just cancelled my pre-paid, annual PLUS account (the next renewal date was March 2020), with the understanding that the benefits (Health shield, etc) that I have already paid for would continue until Feb 2020.

However, those benefits have already disappeared from my account. The Health Shield is gone from iOS, etc.

Given that I pre-paid for a year - why is this happening? Am I eligible for a refund?

Many thanks -Wendy Wolfe

March 27, 2019



Hum. All the sudden, it appears my PLUS settings/info have been semi-restored. I'd still appreciate someone from DL/a moderator to check on my account info.

March 27, 2019

March 28, 2019


I had a similar problem, I signed up for the free trial, cancelled it and it immediately disappeared. A few days later my benefits have come back, unsure if I have actually cancelled or not now... wish they would fix this.

March 28, 2019
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