https://www.duolingo.com/profile/JamesTPhillips

All my progress gone - thanks Duolingo!

Am I imagining it, or did Duolingo recently apologize for its practice of wiping out people's trees and replacing them with new ones, destroying all their progress in the meantime? And then promise not to do it again. You know, with a view to "listening to our customers."

Well, I fired up the app today to see that I have a brand new tree, and all of my previous progress - months of it - gone. I'm beyond p*ssed. No notice? No warning? No option to opt out? Nope, just treating your customers like crap again. And I'm a PAYING customer by the way, if that makes any difference.

Come on Duolingo. You said you wouldn't do this again, yet here we are.

March 27, 2019

28 Comments


https://www.duolingo.com/profile/JamesTPhillips

Update: so after about 10 minutes of doing the new lessons in a tedious exercise in starting over again, the app suddenly without warning reverted back to the old tree. What's going on?

March 27, 2019

https://www.duolingo.com/profile/12GamerGirl2005

Aaaahh no! Maybe it was just playing up for a bit :/

March 27, 2019

https://www.duolingo.com/profile/Myah061

Its a NEW French tree, new units and everything. And you CAN test out of what you know since you think its tedious. Once you know it test out and skip over it.

March 29, 2019

https://www.duolingo.com/profile/Myah061

Its a new updated tree! More to learn! Which I honestly love. Learning new things is a blessing. And it was your choice to support them and pay.

And paying them shouldn't be a burden if you chose to do so. You're supporting them helping them grow better! Now they are taking that money and using it to help you know everything NEEDED to succeed!

They just needed to add more to ensure your getting all the learning needed. This should motivate you more to finish your tree. And from what they did teach you already you should breeze pass those things to get to the new things that are more challenging!

Happy learning.

March 27, 2019

[deactivated user]

    This tree contains more low-level vocabulary but it actually contains less grammar then the old tree.

    March 28, 2019

    https://www.duolingo.com/profile/Myah061

    Its low level because they have younger users as well. Middle schoolers and high schoolers. This isn't a website for just adults. And since it is so 'low level' just test out of the low levels and go back to 'your level'.

    March 29, 2019

    https://www.duolingo.com/profile/JamesTPhillips

    Way to miss the point but thanks anyway.

    March 27, 2019

    https://www.duolingo.com/profile/Myah061

    I get your point completely, but I just don't agree. So I commented that so you would get MY point as well.

    March 27, 2019

    https://www.duolingo.com/profile/GianinaVes

    Getting tons of new, revised content is AMAZING and I'm so glad Duo can provide it. But to @jamestphillips point, many of us had goals tied in with finishing our trees - I had a very specific one. If I could have opted out of the new tree until I finished the old one, that would have been awesome. Instead, I have to start from scratch. Months and months of progress gone. If Duo could just please give us some autonomy in the process...

    March 27, 2019

    https://www.duolingo.com/profile/tommy621905

    I at first thought that my old tree was completely scrubbed but this morning I scrolled down through all 113 lessons and discovered about 20 of the old lessons I had completed were there and in gold. So maybe it is not as awful as it seemed at first blush. Also I tried to test out of the beginning ones and discovered I had some significant holes in my French that needed repairing. Maybe the update is not so bad as it seemed.

    March 29, 2019

    https://www.duolingo.com/profile/Myah061

    So of the same stuff in is the tree. Test out of those and get to the new stuff. Should be a breeze.

    March 29, 2019

    https://www.duolingo.com/profile/GianinaVes

    I would have preferred to finish mine, then start the new one. They are different, even if marginally so. Even more practice, you see?

    March 29, 2019

    https://www.duolingo.com/profile/Lisa178824

    It is fine to give more, but mine reverted back to the first one, and all of my progress and points at gone. Totally crappy on their part.

    March 28, 2019

    https://www.duolingo.com/profile/Myah061

    Test out of what you know. Get back to what's new.

    March 29, 2019

    https://www.duolingo.com/profile/p8c
    • 377

    so, now i get one hundred more lessons on the same words over and over and over and over again. duo is killing the possibility of progress here. very very frustrating and disappointing.

    March 27, 2019

    https://www.duolingo.com/profile/Myah061

    It's a new UPDATED tree. NEW units, you won't be learning all the same things.

    March 29, 2019

    [deactivated user]

      I'm trying to delete my tree because there's just no point in me keeping it now but the website is not responding properly so I can't at the moment. I'm beyond the level that this tree is designed for which is very low level. This tree was designed in jointwith Pearson and is aimed at middle school and high school kids and not at adult Learners like Duolingo always has been in the past. I've already stopped using Duolingo in general and this just galvanizes my decision to never come back.

      March 28, 2019

      https://www.duolingo.com/profile/SuperLearner007

      I wouldn't delete the tree if I was you. It still resembles your work and dedication, plus, I bet there is something you can learn from it, isn't there?

      Niej jonm jein soluter.

      March 28, 2019

      https://www.duolingo.com/profile/Myah061

      Well Duolingo has to aim for all of their users.

      Entire schools of yes Middle Schoolers and High Schoolers use this website. And that sounded like such a childish thing to say. Since you are SO advanced test out of what you know and get back to YOUR 'level'.

      March 29, 2019

      https://www.duolingo.com/profile/hsaini27

      I logged on to the website and was greeted with the new look tree and like others have lost all my progress and will have to start all over again. This does not make me happy!

      March 27, 2019

      https://www.duolingo.com/profile/SuperLearner007

      James, that never happened to me, but I think I can imagine what it feels like, especially if it was full months of work. I think Duolingo doesn't actually care much about us anyway. They do what they have to do as a company, and the mods and incubators do what they can for us. Unfortunately, that's how it works.

      Niej jonm jein soluter.

      March 28, 2019

      https://www.duolingo.com/profile/Myah061

      They do care! And that is why they added new stuff. To ensure you're learning everything needed. And if you know some of the new stuff in the tree test out of it. Then get to the new things.

      March 29, 2019

      https://www.duolingo.com/profile/Lisa178824

      This happened to me this morning. My progress of 2400 points, down to People 3 is gone, and it looks like my version reverted to a previous one that had been wiped out. Which one is the correct version? The first time I didn't mind terribly because I wasn't that far along. This time, I was way down into the 2nd tier.

      March 28, 2019

      https://www.duolingo.com/profile/trustfundbaby

      Yeah it really is frustrating. I understand what they did, but they really could have handled it a LOT better. For example I don't see why it was impossible to let users preview the new tree and choose to opt in or not, and then maybe even impose a deadline to move people to the new tree so they're prepared for it.

      Going to bed one day completely content that I was going to have a golden tree in a month, and then waking up to realize that that month now became at least 3 was just ... GRRRRRRRR ARGGHHHHHHHH!!! HULK SMASH!!!!!!!

      lol.

      PS: We love you Duolingo. Thanks for all you do for us, I'm just blowing off some steam.

      March 28, 2019

      https://www.duolingo.com/profile/leonidBr__

      And I will stay with Duolingo to learn French from English, Hebrew from English because I have already learned to speak English (English from Russian). By the way, at school children speak French and English well already in elementary school (not in the Russian Federation) and can help adults learn languages.

      March 30, 2019

      https://www.duolingo.com/profile/Marpole

      I note your reference to "all" your progress being wiped out - was that literally the case (that is, did you revert make to complete zero)?

      March 28, 2019
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