Why does my sound stop after 5 minutes? ( saying it will be back in an hour ) What is causing this please?

April 5, 2019


Have you selected the button which says “I cannot listen now”? This will turn off your sound for one hour. If you want it back on before the hour is up go into settings and turn sound back on.

There is another link that comes up saying “I cannot use the microphone now” which turns the microphone off for one hour.

April 5, 2019

Thank you for replying, but it has nothing to do with the " cannot listen now " button. I just stops after around two sets of questions. I think it is a glitch in their system

April 5, 2019
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