https://www.duolingo.com/profile/Jeromebn

Lost all progress. I want to complain and a refund.

I've been practicing french on Duolingo for over 18 months now, I'm level 24 and had turned the majority of my tree gold. Now I have to start again, due to no fault of my own and as paying customer of Duolingo plus I feel I'm owed a refund of this month's charge due to being unsatisfied with the service provided.

Alternatively I'd just like my progress back. This is almost two years worth of work taken away from me, I'll also struggle to monitor my progress with the tree redesign. Can someone advise me on how to go about sorting this, one way or the other. Extremely strange way to dishearten people who are trying to track their progress.

April 10, 2019

17 Comments


https://www.duolingo.com/profile/alexusG

I understand your frustration in one way, but they have not taken our progress away, they have given us new content. All the time and practice you have put in is in no way taken away from you. This is the equivalent of having nearly finished one exercise book in a class and the teacher moving you on to a more comprehensive one with new and more challenging content. Those who pay for duo would have more reason to complain if duo didnt update its content, as that would be the equivalent of paying for a course and the teacher never updating the content of the lessons and just letting you refill the same worksheets and writing the same essays until your workbook looked perfect.

Don't be disheartened, your progress isn't in duos current format of golden lessons or exp, it's in your head. I don't mean that in any profound way, I mean it literally, all you have learnt is still there, we just have new challenges to expand our knowledge now.

April 10, 2019

https://www.duolingo.com/profile/Jeromebn

Thanks for your response. I think the main reason why I, and others I've seen on the forum, are so disheartened is because our system for monitoring our progression is completely gone and we're being forced to use our study time that may not be economical for us.

I see a lot of people saying that it'll be great for those of us trying to complete our tree to have a refresher of the dozens of subjects we've already finished that are now no longer gold. But they've not considered that we may have had no intention of spending days, weeks or months reviewing things we were already completely confident with.

This is a misstep on Duolingo's behalf. Encouragement and allowing a student to clearly track their progress is literally a basic requirement of teaching. Such a shame, I've enjoyed this app for years but I'm so disappointed.

April 10, 2019

https://www.duolingo.com/profile/Roody-Roo

You know you can go to the bottom of your homepage and check out of all levels?

I didn't try this because I wanted to try all the levels. I found a lot of new material there, even though I quickly test out of them. Further along on the tree, I find these "purple levels" getting more difficult, so I'll start taking them as regular lessons. Anyway, bref, there's a lot of new stuff to be learned. Bonne chance!!!

April 10, 2019

https://www.duolingo.com/profile/CesarRioBrasil

You can check out of all levels, but FOR SOME STRANGE REASON you're only awarded 10 points now + all the previous lessons that you haven't studied remain untouched... Go figure!

April 12, 2019

https://www.duolingo.com/profile/Roody-Roo

I suggest you look around a bit before deciding. Your progress isn't really gone, it's just distributed through a bigger tree. Check it out for a while and let us know what you think!

This happened to me a couple weeks ago. I was discouraged at first but soon came to a different conclusion.

April 10, 2019

https://www.duolingo.com/profile/Judit294350

Alternatively I'd just like my progress back. This is almost two years worth of work taken away from me

Did someone go into your head and remove all the French you learnt? That is your progress - not a coloured circle.

April 10, 2019

https://www.duolingo.com/profile/setijoso

I think what Jerome is trying to say is that, the progress of the exercises that he has to do is lost. Sure he still has a lot of the knowledge still retained but he can't apply it on the same level of challenges as before. He has to do beginner exercises first before the harder stuff which takes time, and he is complaining because he doesn't have the time to do exercises that are basically back to square 1. Do you understand his complain?

April 12, 2019

https://www.duolingo.com/profile/betsys2003

This is of course true, but Duo sells "gamification" as part of the experience. Yes, he still knows his French, but his progress IN DUOLINGO has changed. If Duo is going to tout that making it a game and having things like leaderboards, tracking XP, colored skills, etc, are part of it - then they have to understand that people are going to get attached to that part.

April 11, 2019

https://www.duolingo.com/profile/Jeromebn

Don't patronise me Judit

April 10, 2019

https://www.duolingo.com/profile/HelpfulDuo

Sorry you found the new material upsetting :( We have added new content and significantly improved the French course, which can make it look like you lost progress when in fact you did not. Please check out the explanation here.

April 11, 2019
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