https://www.duolingo.com/StudiousErin

Why do they hide the price??

I've spent twenty minutes trying to find out - from any source! - how much Duolingo Plus would cost.

If they'd just tell me, I might be willing to pay it! But the fact that they refuse to put it out there ANYWHERE on the site makes me leery that there's some kind of a catch.

I do not sign up for 'free trials' without knowing ahead of time what it costs after the trial. A simple "Try it free for 7 days! If you like it, pay just $X.xx each month after that" is all I'm asking for here; most places do this, so why Duolingo has decided this is top-secret information?

What's the catch they don't want me to see coming?

April 14, 2019

41 Comments


https://www.duolingo.com/MikeNolan6

The answer is "Marketing Experts", Duo is far from the only site on the Internet that makes finding out what a subscription costs hard.

April 15, 2019

https://www.duolingo.com/merkavar

But it’s not hard at all, it’s clearly listed on the plus page.

Unless it’s a regional thing?

April 15, 2019

https://www.duolingo.com/StudiousErin

It must be a regional thing! I'm in the US and couldn't find the price anywhere on the Plus page.

April 16, 2019

https://www.duolingo.com/merkavar

Yeah, looking more like a regional thing.

Maybe countries with strong customer protections vs others

April 16, 2019

https://www.duolingo.com/alpha3099

$9.99 a Month. Pretty clear when I signed up. Nothing hidden.

April 15, 2019

https://www.duolingo.com/chip284801

interesting I'm seeing $6.99/month (I'm in the US)

April 16, 2019

https://www.duolingo.com/Arissa507477

Also in US, also seeing 6.99, and it's very clearly marked (not hidden or anything)

April 17, 2019

https://www.duolingo.com/StudiousErin

Thanks! I'm still not seeing it anywhere when I look on my own, but at least now I know.

April 16, 2019

https://www.duolingo.com/Thomasco3

Go to a browser where you are not logged into your account, and enter:

https://www.duolingo.com/plus

April 15, 2019

https://www.duolingo.com/merkavar

Or just in a private/incognito window.

April 15, 2019

https://www.duolingo.com/Zig_Zag_Wanderer

I agree, it's not obvious, although the link Thomaco provides does explain.

I too was very leery of starting the trial because of this. It's even more dodgy on Android, because without telling you, a subscription is started, and you need to go in and cancel it rather than an actual activation yourself. I think they do send you an email to explain this, however.

April 15, 2019

https://www.duolingo.com/NtateNarin

I agree as it would be nice to see the price up front. Granted, I know it's $10 a month because of the forums. Same thing with Babbel and even Lingodeer. In fact, I thought Lingodeer was free until I completed the first "tree" then it told me to pay up to continue.

Thankfully though, I never had to pay for Duolingo in the past 4+ years since I had it!

April 15, 2019

https://www.duolingo.com/Giovanna-Louise

Ntate Narin..

I tried Babbel before Duolingo and it does tell you clearly what are the prices.. It is listed on their website , when you check the subscription info. Also they offer quite transparent option of trying one lesson of EACH level/course for free before they ask you to sign up. They are very good. (I did not sign up simply because I preferred Duolingo method and free of charge)

Duolingo does not hide the costs..If you google up Duolingo Plus, all info will be there. Just like the other user said ..open a different window and check.

April 15, 2019

https://www.duolingo.com/jessplays321

Lingodeer was free but then changed to pay a price but it's still free for old users.

April 16, 2019

https://www.duolingo.com/ISpeakAlien

What's the catch they don't want me to see coming?

Once you sign up for a free trial, you are charged automatically until you voluntarily cancel. That's how most free trials work, unfortunately.

April 15, 2019

https://www.duolingo.com/StudiousErin

I figured that much - to their credit, they're upfront that you 'cancel if unhappy' rather than being automatically removed from Plus status - but the lack of an upfront price had me suspecting that the price increased periodically, or you couldn't unsubscribe for a certain period after signing up!

April 16, 2019

https://www.duolingo.com/Susan242221

I don't know, but when I signed up, I had no trouble. You can pay for a full year or by the month. Well worth it because, IMO, it's not just about what I get but how I'm contributing to the language-learning community as a whole.

April 14, 2019

https://www.duolingo.com/merkavar

It is pretty clear last time I checked.

Showing the monthly and slightly cheaper yearly price.

Where did you look?

April 15, 2019

https://www.duolingo.com/pentaan

Neither in my main account (pentaan) nor in some of my test accounts, this picture is shown.
In those accounts, even www.duolingo.com/settings/plus is not visible.

April 15, 2019

https://www.duolingo.com/Zig_Zag_Wanderer

Me neither. Never seen that one.

April 15, 2019

https://www.duolingo.com/merkavar

How about duolingo.com/plus

?

April 15, 2019

https://www.duolingo.com/ISpeakAlien

Where did you find that picture?

April 15, 2019

https://www.duolingo.com/merkavar

I went to I think duolingo.com/plus

April 15, 2019

https://www.duolingo.com/Lobsterism

I have always found the price visible, I have subscribed for two years

April 15, 2019

https://www.duolingo.com/pentaan

If they'd just tell me, I might be willing to pay it!

Why paying?
The essential features are completely free of charge!
This is the link to the very few extras in Duolingo Plus (without prices!)
https://support.duolingo.com/hc/en-us/sections/115001321983-Duolingo-Plus

Consumer rights

April 15, 2019

https://www.duolingo.com/ISpeakAlien

Do not expect the Duolingo staff to respect European consumer legislation

Isn't it illegal for Duolingo to violate European consumer legislation? Are they allowed to be available in Europe if they violate the laws from there?

April 15, 2019

https://www.duolingo.com/pentaan

Of course it's illegal for Duolingo to violate European consumer legislation.

https://www.eccnederland.nl/en/help/online-shopping

I have a complaint about a purchase from a non-EU country. Who can help me?

  • If you have a complaint about a purchase made in a non-European Union country, for example China or the United States (US) and you cannot solve the problem with the trader then it is possible to contact the consumer authority in the country where the trader is established.
    You can find a list with contact information on this website
    https://www.icpen.org/resolve-dispute#cross-border-disputes

  • Did you pay by credit card?
    Please also contact your credit card company to file a complaint.
    In some of the cases you can ask for chargeback.


What are my rights when I buy online?

If you purchase something online from your own or a foreign country, you have a right to

  • a decent product,
  • a 14-day cooling-off period
  • and completeness of information.

These rules do not apply to all situations.
Examples of exceptions are:

  • Package tours;
  • Gambling activities where you bet with actual money;
  • Timeshare and holiday club agreements;
  • Duolingo ???????
April 15, 2019

https://www.duolingo.com/StudiousErin

Why pay? Well, I'd like to support Duolingo if it's something I find useful, and honestly I'm just as happy to pay a small fee as to muck around trying to disable my adblocker for one particular site.

It's why I was so frustrated that they wouldn't just tell me how much it would be: I'm inclined to give money, but they're making it difficult! That seems counterintuitive...

April 16, 2019

https://www.duolingo.com/pentaan

You already pay for Duolingo!

April 16, 2019

https://www.duolingo.com/Arissa507477

Most of you are saying 9.99 / month, but it says 6.99 / month for me.

April 16, 2019

https://www.duolingo.com/Zig_Zag_Wanderer

That's only when you pay for 12 months up front instead of one month at a time.

April 16, 2019

https://www.duolingo.com/Zig_Zag_Wanderer

@Ijredux

I have a lot of emails detailing your responses. They all make sense. Did you delete that thread, or someone else?

April 15, 2019
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