https://www.duolingo.com/profile/MichaelRob57284

Contacting Duolingo

How do I contact Duolingo with a problem? Contact details seem to be well hidden.

May 1, 2019

14 Comments


https://www.duolingo.com/profile/pentaan

If you don't receive a solution in the troubleshooting forum, then ask Duolingo's staff via the "email support for Plus users" in your account
Picture:
https://forum.duolingo.com/comment/29023537

May 1, 2019

https://www.duolingo.com/profile/MichaelRob57284

Thank you for taking the time to respond. I've looked but can't find 'email support', and unfortunately, the picture you've sent is not appearing :-(

May 1, 2019

https://www.duolingo.com/profile/dogomolo

They seemed to have removed Email support for Plus. I'm not sure

May 1, 2019

https://www.duolingo.com/profile/dogomolo

Actually I deleted this post because several plus users reported that the icon was gone

May 1, 2019

https://www.duolingo.com/profile/MichaelRob57284

I want some help on synching the app on my mobile and on my PC. It appears like two quite different apps.

May 1, 2019

https://www.duolingo.com/profile/MichaelRob57284

It doesn't encourage a feeling of trust ...

May 1, 2019

https://www.duolingo.com/profile/dogomolo

I agree. Help link should be more visible. Currently you have to hover your profile picture to find it. In help center you scroll page down to see this:

May 1, 2019

https://www.duolingo.com/profile/MichaelRob57284

As far as I can tell, 'Help' consists of a series of FAQs; there's no way of directly contacting Duolingo. It would be really helpful if someone from Duolingo would dip into these posts and actually answer some questions.

May 2, 2019

https://www.duolingo.com/profile/SandraStea1

They have a bug report which is pretty self explanatory and will get immediate attention. https://support.duolingo.com/hc/en-us/requests/new

May 1, 2019

https://www.duolingo.com/profile/MichaelRob57284

Hmmm ... I've done that, and I'm still waiting ... It's a bug 'report', and they're not offering to respond in any useful way.

May 2, 2019

https://www.duolingo.com/profile/dogomolo

See my comment here to learn how to find this link later. Alternatively you can search “Duolingo report bug” in Google to always find this link.

May 1, 2019

https://www.duolingo.com/profile/Jackie775610

I’ve sent four bug reports this week. No one responds. I’ve lost about 3000 XP since Sunday and keep having to redo lessons. There’s no real way to contact them and the bug reports go unanswered.

May 2, 2019

https://www.duolingo.com/profile/dogomolo

Can you share titles of these reports? I think good titles are must to draw real attention.

May 2, 2019

https://www.duolingo.com/profile/lonaire

Today I have come across a new problem - no input source apparently available when one is supposed to type a verb (German - wollen etc.) I am using safari on an iMac running Yosemite 10.10.5. I have taken a screen shot, but cannot work out how to post it.

June 2, 2019
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