https://www.duolingo.com/profile/Luke_5.1991

Guide for Reporting Missing Audio [IMPORTANT]

Hey there!

Many learners have found audio issues in both the first and second versions of the Japanese-for-English-speakers course. Below is a guide for reporting these or other technical issues.

The Best Way

Please send a bug report to the developers here. Be sure to include as many details as possible, such as:

  • the device you were using (Chrome on a Mac, Firefox on a PC, Android, iOS)
  • your username (Luke_5.1991)
  • the action you were taking when the issue occurred (I was working on the first "Family" lesson, I was doing a "beat the clock" practice session)
  • a screenshot of the issue (either uploaded directly or through imgur).

The Alternative

You can also make a post about the issue on the Troubleshooting Discussions forum. For this medium as well, be sure to include as many details as possible. These include:

  • the device you were using (Chrome on a Mac, Firefox on a PC, Android, iOS)
  • the action you were taking when the issue occurred (I was working on the first "Family" lesson, I was doing a "beat the clock" practice session)
  • a screenshot of the issue (through a website such as imgur). You can add an image to a post by using the following model: ! + [SampleDescription] + (webURL)

Not Helpful

Sending a report to the contributors through the Duolingo practice interface by clicking "the audio does not sound correct" is not as helpful as it may seem. As volunteer contributors, we cannot get to the root of the issue ourselves. Audio problems are the concern primarily of the developers and engineers at Duolingo, so it's best to use one of the two options above.

Please let us know if you have any further questions about this.

May 26, 2019

118 Comments


https://www.duolingo.com/profile/Limeila

I have a problem with listening exercises. There is no option for "my answer should be considered correct." For instance, I've just had: 午前七時におきます。 and I typed 午前七時に起きます (I used kanji for "waking up" instead of just hiragana, but it's pronounced the exact same.) The "correct answer" isn't wrong, and the audio isn't wrong, I just need to let you know there is at least one more correct answer. I have friends learning French who have the same issue, for instance writing "il mange" while the website expected "ils mangent" (the difference can't be heard.)

Please add that option in listening exercises as it is already on translation exercises. I love contributing to make the courses more comprehensive.

May 31, 2019

https://www.duolingo.com/profile/Is_A_Skeleton

That is beyond the course contributors unfortunately. It's a flaw in the system.

Listening exercises only accept one single answer, hence why there's no "my answer should be correct" report. This is due to the fact that most languages don't have multiple alphabets that can be mixed at will.

This is also a problem on the French course, where il/elle and ils/elles conjugations sound exactly the same so it's guesswork whether or not you're giving the right one.

The course contributors here said that the best work around for this is to use the word bank for the listening exercises as there is no room for error that way.

If you want the system improved, you'll unfortunately have to bark at the Duolingo devs (which we all know how much good that'll do).

June 16, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Virtually every language must have this problem to some extent, e.g. you can type out numbers as digits or spell them out, there are common abbreviations (like "OK" vs "okay") and in English there are US vs UK spellings etc. etc. So it does seem bizarre they don't support multiple possible answers for listening exercises.

June 17, 2019

https://www.duolingo.com/profile/Tomas.Janik

This is really frustrating. I am now trying to turn off the listening exercise altogether. The only way I see so far is to turn the 'speaker' option off in the settings and manually (luckily there is a shortcut) play the reading in non listening exercises. Does anybody know about a better way?

August 6, 2019

https://www.duolingo.com/profile/SimonFivez

Well, in the French course the difference can definitely be heard between 'il mange' and 'il mangent'. It's just very subtle (more emphasis on the schwa sound of 'e' in 'il mangent') , and that's what's difficult about French

June 7, 2019

https://www.duolingo.com/profile/E-Kay

Native french speaker here. Any difference in audio between "il mange" et "ils mangent" that you can hear is just some random variance between two recordings. They both are pronounced exactly the same way (\mɑ̃ʒ\).

June 8, 2019

https://www.duolingo.com/profile/E-li-ke

Dear, I am French for decades and generations and I hoppefully sware there must be no differences saying "il mange" and 'ils mangent". Take it easy and enjoy your course. Best regards.

June 8, 2019

https://www.duolingo.com/profile/IsolaCiao

Should we still report kanji that is being read wrong through the practice interface? One of the contributors had said that was helpful so you could disable the audio, but is that still the case?

May 27, 2019

https://www.duolingo.com/profile/Luke_5.1991

Good question! If the kanji is being read, but it's being read wrong, feel free to use the practice interface to report it. We can disable practice exercises for that kanji and try to switch out the sentence.

May 28, 2019

https://www.duolingo.com/profile/elizadeux

In many cases, the kanji is pronounced correctly when the sentence is read, but if you hover over the kanji character, the reading isn't correct for that word. Other times, the pronunciation of the kanji in the matching exercise is incorrect. Should those be reported?

June 8, 2019

https://www.duolingo.com/profile/Impeipou

Kanji in jaoanese will have different readings as single kanji versus the combination with other kanji. Eg: kanji for person 人 is hito by itself but Jin when combined such as 日本人。

July 11, 2019

https://www.duolingo.com/profile/KarenM.Ricks

What if it's being read correctly in the sentence, but there is no audio on hover?

June 15, 2019

https://www.duolingo.com/profile/CJbr549

Putting all the onus on the community to provide all this data is probably not going to help fix the problem. We came here to learn a language, not be beta testers. The developers either need to test this themselves, or if they want the community input, add a button to the exercises so that the community members can report the problem from the page it was found on. It should also record most of the data that the developers need to troubleshoot the problem, with a comment section for the user input. The developers would very quickly find the problem areas through the community this way, and could work on fixing them.

August 2, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

I'm quite baffled what's going on with this, this would seem to be a fundamental problem that must be affecting more than just the Japanese course, and would hardly seem likely to require a great amount of time to fix. And it's the sort of thing (certainly for me) that is absolutely the difference between me feeling Duolingo is a product worth paying money for and being content to continue using as a free service (in fact I cancelled my membership recently).

August 2, 2019

https://www.duolingo.com/profile/jamjamjamjamjam

I would also like a button/report option for flagging missing audio.

August 12, 2019

https://www.duolingo.com/profile/Mehdi_2004

Thanks for posting! To be honest, the audio is broken.

May 26, 2019

https://www.duolingo.com/profile/Luke_5.1991

No worries! Remember to please report your specific issues using one of the two methods above.

May 26, 2019

https://www.duolingo.com/profile/blade0r

No worries? It has been more than a month since the issue arose and the experience is broken at some level. How are we supposed to be ‘not worried’? No chance I’m going to pay for a subscription in the meanwhile, since the Japanese course is getting on my nerves. I don’t know about the rest of the language courses. Regards.

August 3, 2019

https://www.duolingo.com/profile/StorOsten

b

June 8, 2019

https://www.duolingo.com/profile/Mark451557

There are so many audio defects that it is pointless trying to list them all. this problem is on my computer and my iPhone. It affects all parts of the program and is becoming worse daily. Surely it must be a systemic problem, not a matter of each individual sentence, option, or question? It's got worse over the last ten or more days, and is almost at the point where it's impossible to make any meaningful progress in the lessons.

June 11, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Still a problem even a month later, and still the same problem - that some of the audio files can't be loaded with a 403 (permission denied) error. Really can't understand why this is so hard to fix.

June 26, 2019

https://www.duolingo.com/profile/chriskbchan

Honestly, this problem is occurring too frequently that even I would love to help, it's too much to ask to report every one of them. There needs to be a more efficient way to report with one or two easy clicks.

August 2, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Does this include the fact that some of the new exercises have no audio at all, but are still presented as listening exercises? But the biggest problem has been the lack of ability in listening exercises to know whether hiragana or kanji is expected - in some cases even the word bank presents both but one is "right" and the other supposedly "wrong", and there's no way to report it as a "should be accepted" answer (or necessity really because when the same sentence is presented as a read-then-translate exercise it accepts either just fine).

June 9, 2019

https://www.duolingo.com/profile/RobertDeCa4

How am I supposed to be specific when the audio is broken almost everywhere, and is extremely inconsistent, so the same lesson can be fine one time, and broken the next? I don't think there are any lessons I haven't had problems with recently.

June 12, 2019

https://www.duolingo.com/profile/Eva146385

me neither. I just go back to my emails to find a Duolingo message, click on it, and make my way back to the lesson, and that usually gets the sound started again. Kind of a pain, but.....

July 19, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

BTW, this is simply a permissions issue. When you start up the lesson, Duolingo tries to load up all the media/sound files for it, and most of them succeed but some fail with 403, e.g. https://d1vq87e9lcf771.cloudfront.net/takumi/ccea3b268840c98e9c1d7135992718e6 https://d1vq87e9lcf771.cloudfront.net/takumi/6bdb003641fa08b573ffd4bbe7700847 https://d1vq87e9lcf771.cloudfront.net/takumi/14aadfd3bfe336945d9f0e659297b171

I would think the course contributors have the ability to control the permissions on the media files?

June 17, 2019

https://www.duolingo.com/profile/RobertDeCa4

If this turns out to be the problem, I'll be glad. That's probably an easy fix. Have you submitted these with a ticket?

June 17, 2019

https://www.duolingo.com/profile/DestinationVoid

I don't think that's an issue course contributors could fix by themselves. Duolingo is hosted by Amazon and Cloudfront is its CDN. One needs access to AWS console to diagnose the root cause.

My first guess would be that these media files are not in their S3 buckets (probably because they were never generated).

Sorry for the tech muble jumble.

June 18, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Cloudfront doesn’t return 403 because of missing files. Anyway that’s all I can determine, hopefully it’ll get fixed soon. And yes I reported as a bug.

June 18, 2019

https://www.duolingo.com/profile/ehartz

Contributors have zero access to media files, sorry. People often seem to vastly overestimate the amount of control contributors get over the actual website - which is honestly basically none. We can only add and delete text for sentences, hints, and alternate accepted translations - and that's it.

June 25, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Wow that sucks - how do you co-ordinate the adding of media files then? Surely they're not all auto-generated (text-to-speech).

June 25, 2019

https://www.duolingo.com/profile/ehartz

Surely they're not? Because they actually are all autogenerated TTS, which is probably why sometimes they have the wrong reading for the context.

June 25, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Well in that case TTS technology is very variable - some sentences I could swear were being read by a human, while others are very obviously computer generated.

June 26, 2019

https://www.duolingo.com/profile/CrackedLCD

I'm wondering if something has recently changed, because I too thought most of the words and sentences in the Japanese course were spoken by actual humans, but now it sounds like ratty TTS has gotten mixed in. It's very jarring.

June 27, 2019

https://www.duolingo.com/profile/ehartz

They're all TTS, but there's definitely some variation there, I agree. The male voice also obviously sounds less robotic than the female voice, but it's a bit buggier with picking the wrong readings, so it's a bit of a trade-off, I guess.

June 27, 2019

https://www.duolingo.com/profile/AR1US

I had a very annoying problem with audio in French. With some words/phrases in French, the spelling changes depending on the person speaking, male or female. The pronounciation doesn't change, but the speeling does, and the question was to listen to an audio and then type it out. The voice in the audio was female, however when I typed it with the female spelling, it said I was wrong and told me to use the male speeling. This is another reason the audio is broken, and I think there should be an update just for these kinds of problems.

May 26, 2019

https://www.duolingo.com/profile/Luke_5.1991

If the developers don't know about it, they have no way of knowing. That's why these bug reports are so important :]

May 26, 2019

https://www.duolingo.com/profile/Seattle_Scott

With the Romance languages the gender of the TTS speaker doesn’t match the sentences. A female voice will often read a masculine sentence and visa-versa. In French, Spanish etc you’re old to ignore the gender of the speakers voice and type what you hear. It’s very counter intuitive...

May 27, 2019

https://www.duolingo.com/profile/Usagiboy7

The sound of someone's voice would tell you their gender? We must be from different cultures. It's not counter-intuitive for me since that isn't a thing in mine. I don't run into the same difficulty as you describe. Maybe that bit is set closer to my culture's norms than yours. However, there are also several things in the courses that are definitely not following my culture's norms. Best of luck as we both do a bit of adjusting!

June 8, 2019

https://www.duolingo.com/profile/Ariaflame

I think of it as if they speakers are reading the sentence out of a book, so while the sentence may be from the point of view of a male or female person, the voice reading it out does not have to match.

June 13, 2019

https://www.duolingo.com/profile/JeanGamboa4

Oh, I'm sorry. I was reporting any sound problems in DL interface. There are a lot of lessons like "select the kanji for しごと" where the audio isn't working. And I'm on a Iphone 6s.

I will report when I found other problems.

June 15, 2019

https://www.duolingo.com/profile/Impeipou

I think sometimes the no audio is the test to see if you recognise the character or sentence. Often the answer can be derived from the presented choices.

July 11, 2019

https://www.duolingo.com/profile/Eva146385

Yes, I think that is right.

July 19, 2019

https://www.duolingo.com/profile/JWbd3d

How do you take a screenshot of missing audio? I get recording the exact sentence/exercise being worked on, but how do you get a screenshot "of the issue"?

July 8, 2019

https://www.duolingo.com/profile/NguynDng619157

I have a problem with listening exercises. There is no option for "my answer should be considered correct." For instance, I've just had: 午前七時におきます。 and I typed 午前七時に起きます (I used kanji for "waking up" instead of just hiragana, but it's pronounced the exact same.) The "correct answer" isn't wrong, and the audio isn't wrong, I just need to let you know there is at least one more correct answer. I have friends learning French who have the same issue, for instance writing "il mange" while the website expected "ils mangent" (the difference can't be heard.)

Please add that option in listening exercises as it is already on translation exercises. I love contributing to make the courses more comprehensive.

July 25, 2019

https://www.duolingo.com/profile/CharlesKelly86

It's because the listening exercises have been programmed to accept only one answer, probably because it was developed first for languages where there is generally only one right answer. So they can't add an option to report your answer as correct, because they can't actually add it in. It is really frustrating though, best just to use the tiles for those questions. What is even more frustrating is that some of the listening exercises on the new tree have missing audio...

July 27, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

"developed first for languages where there is generally only one right answer" - please give an example of such a language? I'm genuinely curious.

August 4, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

The problem seems to be getting worse the further through the tree I get. I just did a lesson (https://www.duolingo.com/skill/ja/Weather-1/1) with 3 listening exercises all of which had no audio, where the correct answer could not be guessed via the word bank either. Are we supposed to be mind readers?

August 4, 2019

https://www.duolingo.com/profile/Eli924630

I also noticed the further I get with the tree, the less likely it is that the audio will be there. It also seems that the problem is mainly the male voice? In earlier courses I had like 1 or 2 missing, so I reported them as was suggested above (never heard back, which seems to be normal though). But now that I have progressed, there are so many missing audio files, it is not even possible to report them all if there is not a quick "audio is missing" button. I just can't take so many breaks during studying to write down all of them. The audio exercises have become a guessing game to use the words to make a Japanese sentence or to remember if a similar sentence has already been used in that lesson.

August 7, 2019

https://www.duolingo.com/profile/pfYFnsdE

The biggest problem I've found with the Japanese audio (and occasionally the English) is the Very Large number of heteronyms in the language (i.e. words that are spelled/written the same but have different pronunciations/meanings) It's possible to ignore them if you already know the language, but they can be confusing when learning.

May 26, 2019

https://www.duolingo.com/profile/Luke_5.1991

That's just a hurdle when learning the language, unfortunately. Context can tell you a lot, however.

May 29, 2019

https://www.duolingo.com/profile/pfYFnsdE

Giving the correct heteronym instead of the wrong one is something that could be fixed

May 30, 2019

https://www.duolingo.com/profile/proledict

That's not a hurdle of the language, it's a hurdle of Duolingo teaching the wrong heteronyms

June 5, 2019

https://www.duolingo.com/profile/Animiles

I'd like to see one feature added when it comes the audio. 昨日 is pronounced as 'kinou'. But the only way I can hear this pronounciation is when I play the audio for the entire sentence. This is because I can't press the word 昨日 itself. I can press the kanji individually, both kanji on their own are pronounced totally differently. 昨 is pronounced as 'saku', and 日 is pronounced as 'hi'. It would be great if combinations of kanji would play the proper pronounciation when tapping on them. Also (this is where it gets difficult), in 日曜日 the first kanji is pronounced as 'nichi', the second one as 'you', and the third one as 'bi'. Even though the first and last kanji are the same, they are pronounced differently. I would really appreciate it if this could be improved on as well.

June 6, 2019

https://www.duolingo.com/profile/Grand_PM

This is intentional. 日 for example can be pronounced "hi", "bi", and "ka" for kunyomi and "nichi" and "jitsu" for onyomi. When you hover over a kanji, it is reading it by itself (ie. kunyomi). When 日曜日 is read, the first 日 is onyomi while the second one is kunyomi, since it has no second kanji to pair with. Hope this helps.

June 9, 2019

https://www.duolingo.com/profile/RainYetToFall

While it's true that the kanji by themselves can have a range of pronunciations/meanings, in this context it really doesn't make sense to give the individual ones -- we want to know how to pronounce the whole word...

June 9, 2019

https://www.duolingo.com/profile/Animiles

Exactly. When it says 日曜日, and I tap (or hover over) the first 日 I would like the audio to say "nichijoubi". I honestly don't really care about the kunyomi pronounciation. After all, it is not relevant at all in this situation :)

(side note: I won't reply again. I'll unfollow this whole topic since it is spamming my mailbox)

June 11, 2019

https://www.duolingo.com/profile/piggysm

I always have to put reports in on how I have audio problems. BIG HELP!

June 9, 2019

https://www.duolingo.com/profile/DeanOnDuoL

It has no link with the subject but why do you have 6 levels in Arabic??! (Probably because your a mod)

June 10, 2019

https://www.duolingo.com/profile/Ka.Nie

when will the audio be fixed?

June 21, 2019

https://www.duolingo.com/profile/SoitDX

Hello, Luke_5.1991

I'd like to ask, is there a way to get the new Japanese tree without waiting? My point is that I've completed all lessons in gold already and want to try out the new one. In several discussion's comments I read we could "request" getting the new one so I thought of asking you. Sorry for bothering.

June 25, 2019

https://www.duolingo.com/profile/JWbd3d

I feel like a lot of this could be mitigated with furigana, which are useful in their own right. Right now, I'm encountering new kanji of words I know with no reading available to me because of the missing audio. This makes it extremely difficult to guess the meaning of the sentence, to say the least. Could furigana not be implemented as well as reporting missing audio? I feel like I've filled out the bug report form too many times already...

July 9, 2019

https://www.duolingo.com/profile/Cameron582780

I didn't know it was a bug, I thought it was just testing if you remembered the sounds yourself.

July 13, 2019

https://www.duolingo.com/profile/Rittels1

Currently the new Japanese tree is missing so much of its audio it's close to useless. Like more sentences are missing sound than aren't. The Japanese course is not marked as Beta but as-is it clearly should be. If i am to not use the simple "the audio does not sound correct" to report issues i will not report them at all, because there are WAY too many to make the effort of individual reports.

With neither audio nor kana readings available, there is no way to learn how to read sentences with new kanji and i have to guess from word boxes what is the correct translation both directions and i still cannot know how to speak them. I'll have to go back to my first account and just keep practicing the old tree until this problem is resolved.

August 10, 2019

https://www.duolingo.com/profile/Morgengrauen

Even if there is audio for a sentence, if the practise is a multiple choice (pick the correct option out if three), audio is not played. This happens only for sentences, single words are played. That's for the first tree on my Android app.

May 26, 2019

https://www.duolingo.com/profile/Luke_5.1991

Please report it using one of the two recommended methods above. That's the only way for the issue to get fixed.

May 26, 2019

https://www.duolingo.com/profile/Genalx

Thank you so much for this! :-D Submitted my bug report. Was having issues with the " correct, " " incorrect, " and " lesson completed " bling-blongs that are supposed to play and the speaker won't pronounce " ます " ( masu ) when I select it. Hope it can fixed soon!

May 28, 2019

https://www.duolingo.com/profile/Luke_5.1991

Thank you for submitting a bug report! The more people do so, the more the engineers will understand the extent of the issues.

May 29, 2019

https://www.duolingo.com/profile/elizadeux

Are you saying that the engineers do not already understand the magnitude of the issues? I've been encountering at least 30-40 missing sound issues every single day. In a week, I could file almost 300 bug reports if I did them individually. How many bug reports do they need to get before recognizing this as a problem?

At the moment, I've started collecting exactly which sentences and kanji are missing sound from each skill and putting them into a file. When I get a chance, I will start filing bug reports for each of the skills in which I encounter this issue. So far, that's been all of them. I will also test it out on a PC and expect that I will encounter the same issues there too.

Note that I still really like the new tree and think you've done a great job. It's truly a huge improvement except for the missing audio.

June 9, 2019

https://www.duolingo.com/profile/Ariaflame

So you are acknowledging that it is a very big job, and thus the engineers won't be able to fix it all fast, especially if they are being flooded with bug reports to sort through.

June 13, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

But it's a simple problem - some of the audio files have the wrong permissions on them and can't be loaded.

June 17, 2019

https://www.duolingo.com/profile/LelandSun

Developers are not likely to appreciate what sounds right or wrong in a given language to be able to validate the reports. If they get a list of problems from the contributors, on the other hand, they would be in a better position to do something about it. Perhaps that was the rationale of offering a button for users to report “the audio does not sound correct”. I can understand that contributors already have their hands full, but this is a content issue that can’t simply be handed off entirely to the developers. They need to be guided by the language experts.

June 3, 2019

https://www.duolingo.com/profile/ehartz

The contributors have certainly been pointing out audio bugs to Duolingo's staff when we've been able - we're not simply sitting idle. That said, there are a limited number of contributors with a limited amount of time, and there are thousands of sentences for us to look through. It would be a great help to everyone involved if users report audio bugs using the methods listed above.

Also, several of Duolingo's staff/developers speak Japanese! It likely isn't true for every language on this site, but there are definitely people on Duo's staff who are able to verify Japanese audio bugs on their merits without any input of the course contributors.

June 4, 2019

https://www.duolingo.com/profile/DestinationVoid

Only tiny fraction of users will see this topic. Vast majority of user will keep using built-in report feature.

If you can, please complain to Duolingo's staff. Ask them to improve the tool so more data is gathered. I think that aggregating reports so you can see which sentences have the most issues raised might also help. That should not be too difficult to achieve.

Duo, please value the time of people helping you to improve courses. It's in everyones best interest.

June 4, 2019

https://www.duolingo.com/profile/CrackedLCD

I know they do seem to be active improving the Japanese courses because issues I've run into in the past have magically disappeared over time. The only one that really remains for me that I have not seen acknowledged much elsewhere is some of the newer kanji word bubbles are missing audio when they're clicked. And it's always the kanji that belongs in a sentence; it's never one of the unused choices, so it kind of makes it easy to cheat on those exercises. ;)

June 4, 2019

https://www.duolingo.com/profile/piggysm

Thank you, I always have these sorts of problems

June 5, 2019

https://www.duolingo.com/profile/telepath

Not just audio I'have also lost my all finished progress.

June 11, 2019

https://www.duolingo.com/profile/wilfred-kun

I've reported it and haven't heard back in like... a week? IMHO it's taking too long to fix these issues.

June 12, 2019

https://www.duolingo.com/profile/aussieRoberto

Major drawback for me, as I do 30 to 50 lessons daily..... Pages where only some, or none of the audio buttons give sound. This occurs for multi character testing and for sentence articulation I am thinking to consider and explore alternatives even though it is a free application.

June 13, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

how on earth do you have time to do 50 lessons?? What do you count as a lesson anyway? It usually takes at least 5 minutes to do a lesson even if it's all straightforward questions, often 10.

June 13, 2019

https://www.duolingo.com/profile/aussieRoberto

I am retired and can spend hours on it every day. I take yr point Dylan, but it’s easy to spend that time under the new system... I find the new work can be very difficult, but can learn bit by bit when the Audio works... but give up disgusted when it doesn’t coz I can’t find a way to learn new words and structures, eg Family,, my, your, we, our, they older/younger sisters/brothers,, ....いヽえ、元気ではありません まてね Until next time then

June 14, 2019

https://www.duolingo.com/profile/hmrudejp_ua

yeah, I've definitely noticed this. Ill be sure to send a report.

July 13, 2019

https://www.duolingo.com/profile/ZhimingLi2

What about if a particular Japanese word has an incorrect pronunciation (e.g. word stress is placed on the wrong spot)?

July 16, 2019

https://www.duolingo.com/profile/NebulaBliss27

I have noticed this too but I didn't know if it was happening for other users. On top of that, it didn't really bother me or mess me up during lessons. When I noticed it, I tapped 人 (on my phone) and I think the audio played something that sounded like "しとう". Strange.

July 21, 2019

https://www.duolingo.com/profile/AlexMerenk

Thanks for the heads up. I experience issues with Ukrainian and Russian from time to time.

June 7, 2019

https://www.duolingo.com/profile/heidy218275

hello well a liked

June 8, 2019

https://www.duolingo.com/profile/Impeipou

I’m doing Japanese and note I’m not being asked to record my voice against the vocab. My friends do other languages and are speaking constantly. Why does my japanese not require a voice check? I’m at early stages but can’t understand why it’s missing

July 11, 2019

https://www.duolingo.com/profile/CrackedLCD

For whatever reason, they have no implemented this feature on the Japanese course. I remember doing it for German when I first started with Duo. Not sure why it's never been added. Japanese is "official" now as far as I know but it lacks some features still.

July 11, 2019

https://www.duolingo.com/profile/Impeipou

Thanks to reply and I also found another review that also said that. I just repeat whAt I heAr out loud anyway. Not a big deal but glad it’s not my phone problem Thankyou !!

July 11, 2019

https://www.duolingo.com/profile/blade0r

I have a different question for you, guys: why did you screw the course up in the first place? It was working pretty fine, before. Now, the progression tree is broken, many audio files are missing and, in general, latest changes are ruining the experience. Never fix something that’s working fine... I’ve invested 700 days into this course. Faints.

June 26, 2019

https://www.duolingo.com/profile/elizadeux

Although you can't fix the audio problems yourselves, perhaps you could pass along that information to the developers. Perhaps I'm naive but if the audio problem is on Duolingo's side, would the exact software and hardware we are using make much of a difference? And how would we get a screen capture of an audio problem?

May 27, 2019

https://www.duolingo.com/profile/Luke_5.1991
  1. User bug reports and troubleshooting posts get their attention quicker than volunteers can, but I understand this from their point of view.
  2. This information can be very important to trace the root of the problem. It's like a diagnostician in a hospital knowing the age, height, and weight of a patient.
  3. This is tricky. Instead of capturing the audio issue via software or something, you can use the bug report or troubleshooting post to describe the steps you took to get you to the problem. This way, the engineer can reproduce the problem and hopefully get to the root of the matter more quickly.
May 29, 2019

https://www.duolingo.com/profile/RobertDeCa4

The problem is that the audio is consistently a complete mess, everywhere. This isn't something that requires ticketing every issue, because there would be hundreds of tickets, and it maybe wouldn't cover everything even then. It needs a QA audit. Is there even a QA team? If not, hire one!

June 13, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

As I stated above, it's just a permissions problem, at least for the issues I'm seeing (missing audio for certain exercises). Should be easy for contributors to fix.

June 17, 2019

https://www.duolingo.com/profile/DestinationVoid

I don't want to get into details, but that's not necessarily a permissions issue.

June 18, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

As a software developer trying to fix a bug, having all the info you can get is definitely a good thing, but I'd agree in this case, knowing the hardware and even software is not likely to help, if it's just an HTTP 403 error (which is what I'm seeing). But it's certainly possible that for other audio issues it occurs for certain browsers (e.g. Safari on iPad) but not others (Edge on a Windows laptop).

June 17, 2019

https://www.duolingo.com/profile/tung212

Thank you very much! This information is very necessary!

May 30, 2019

https://www.duolingo.com/profile/caichiatse

Thanks UwU

June 5, 2019

https://www.duolingo.com/profile/Robert119948

In the Japanese course, the male narrator always pronounces the character sound "jin" as "tsu"

June 3, 2019

https://www.duolingo.com/profile/jfelya

Good, but when is the new tree coming to old users? I don't want to create a new mail just to create a new account

May 29, 2019

https://www.duolingo.com/profile/Robert_Martens

Just ask directly for it

June 12, 2019

https://www.duolingo.com/profile/Luke_5.1991

If the first phase is successful, then 50% of existing/"old" users should receive the new tree in the next couple weeks or so, but that's not a promise.

May 29, 2019

https://www.duolingo.com/profile/Dylan_Nicholson

Who determines whether it was "successful"? I'm glad to have the new tree, but it really lets down the standard that Duolingo initially set with the number of issues it has, especially the further you get through it.

August 3, 2019

https://www.duolingo.com/profile/plopkoeker

ok

June 4, 2019

https://www.duolingo.com/profile/jfelya

When is the update for old users coming? I'm sick of waiting already c'mon!

June 1, 2019

https://www.duolingo.com/profile/Simon427206

On the Turkish course we're constantly told that the terrible audio cannot be fixed at all.

June 1, 2019

https://www.duolingo.com/profile/MaylonBrenno

Male english voice is broken :C

May 28, 2019

https://www.duolingo.com/profile/SusYooh

Useless post)

June 7, 2019

https://www.duolingo.com/profile/SidneyVanhoose

i n j a p a n e s e

June 1, 2019

https://www.duolingo.com/profile/pedrolimaprime

This is a feature not a bug, it forces you to remember how the word is written and not just how it sounds.

May 27, 2019

https://www.duolingo.com/profile/Robert_Martens

I agree with you. But that is not what others want or expect. They should just listen to the whole sentence again, that usually works

June 12, 2019

https://www.duolingo.com/profile/Beebee201909

The audio is supposed to play, so therefore it not working is a bug.

May 28, 2019
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