I use a mac / iOS and have tried to cancel my Duo Plus monthly subscription -- multiple times in multiple ways!! I submitted 2-3 bug reports outlining the problem. I have put in a charge dispute with my credit card company.

This has been going on for over 6 months. It's ridiculous!!

When I go to the Duolingo Account settings online on my mac, it shows that I do not have an active subscription. When I go to my iTunes subscriptions, it shows that I do not have an active subscription -- in fact does not even show a past subscription.

Since neither account is showing an active subscription, I CANNOT CANCEL what is not showing up!!

HOWEVER, every month, without fail, there is a $9.99 charge from Duolingo! I am getting so damn fed up with this! NO CONTACT from DUOLINGO despite emails and bug reports AND an ongoing charge dispute!


May 29, 2019


You did not use this account since 2014-05-01
Tap "Raw data"

Probably, you are subscribed to Duolingo Plus in another Duolingo account by using another email address!

May 30, 2019

I would go to the bank and tell them. Better if you can show you did cancel on your end. One reason I like doing screenshots is because it shows what I did do. So glad I never got the Plus because yours isn't the first time I have seen in the discussion a problem with canceling. You are due a refund from what you have said you have already done.

May 29, 2019
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