Reclaiming old student account

I set up a student account for my daughter 2 years ago, and now that she's older she wants to use it again but we've forgotten her password. I've reset it a couple of times under Manage Student, but when she tries to log in the new password is invalid. How do I get her going again?

July 2, 2019


The issue is that she doesn't have her own email account. (She's 8.)

July 2, 2019

3) .... send us a bug report (make sure you select "I cannot access my account" from the drop-down menu). We can then try to clear blocks that may exist on our end

July 2, 2019

However, is it worth it to use the two years' old account of your 8 years old daughter?

  • I would prefer her to start from the very beginning.

  • The Educators forum contains many complaints about issues concerning students without personal email address.

Give her a personal email address

The email addresses can belong to a parent, teacher or language learner, so adults can choose to be in control of the account or even keep it anonymous if they reach that agreement with their student.

July 2, 2019
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