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https://www.duolingo.com/profile/kaet

Reclaiming old student account

  • 142

I set up a student account for my daughter 2 years ago, and now that she's older she wants to use it again but we've forgotten her password. I've reset it a couple of times under Manage Student, but when she tries to log in the new password is invalid. How do I get her going again?

July 2, 2019

4 Comments


https://www.duolingo.com/profile/kaet
  • 142

The issue is that she doesn't have her own email account. (She's 8.)


https://www.duolingo.com/profile/pentaan

https://support.duolingo.com/hc/en-us/articles/204738034-I-can-t-access-my-account-or-reset-my-password-

3) .... send us a bug report (make sure you select "I cannot access my account" from the drop-down menu). We can then try to clear blocks that may exist on our end
https://support.duolingo.com/hc/en-us/articles/204728264-How-do-I-report-a-bug-


https://www.duolingo.com/profile/pentaan

However, is it worth it to use the two years' old account of your 8 years old daughter?

  • I would prefer her to start from the very beginning.

  • The Educators forum contains many complaints about issues concerning students without personal email address.

Advice:
Give her a personal email address
https://support.duolingo.com/hc/en-us/articles/115000035083-What-does-Duolingo-do-with-the-students-personal-information-

The email addresses can belong to a parent, teacher or language learner, so adults can choose to be in control of the account or even keep it anonymous if they reach that agreement with their student.

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