https://www.duolingo.com/profile/Parantaja

Duolingo on iOS is crashing for 9 days straight now 2019

I've only had the iOS Ipad Duolingo app for 12 days and just paid for it. But for the last 9 days straight ( July 8th - 17th - 2019 ) the app crashes 20 -50 seconds into any lesson before I can finish it. I have uninstalled the app several times, tried restarting the iPad and even signing in and out of the account. I've submitted 4 bug reports as well and the App is fully updated at 6.25.1

:Update#1: the app will continuously Crash even when Im not touching it at all. Ill just leave it afk on whichever tab and after about a minute it simply "Black Screens" then returns me to my iPad home screen.

:Update#2: App still wont stay open for longer then a minute, Will send another bug report every day until solved. Will ask to get a refund now, if at all possible.

:Update#3: iOS app still Crashing after 20 Seconds........................ Bug Report 3sent July 11 2019

:Update#5: Annnnd its Crashing over and over again.. ( July 13 2019 )

:Update#6 Still Crashing after about a minute as usual ( July 16th 2019 )

:Update#7: Still Crashing every minute ( July 17th 2019 ) Sending another bug report..... I wish they would respond and say somthing..................

Anybody have any ideas? Thanks

July 10, 2019

42 Comments


https://www.duolingo.com/profile/DKenner2

Same issue. Latest iOS. Latest version of the app.

July 11, 2019

https://www.duolingo.com/profile/Caireal

Same thing is happening to me and I've tried do the same. Duolingo needs to fix it soon or I'm canceling my subscription.

July 11, 2019

https://www.duolingo.com/profile/Fake760343

Same, although I get a couple of minutes before it blows up. I did notice the iPad heats up quite a lot too.

To be honest though skipping the app and doing it through the website is better in a few ways, none of the stamina bs(although I guess that doesn’t apply to you), and one can leave comments on each sentence’s thread rather than read only. Of course it also doesn’t run as smoothly so it’s six of one and a half dozen of the other.

July 12, 2019

https://www.duolingo.com/profile/DKenner2

Seems to consistently exit after about 35 seconds. You don’t have to do anything. Just open the app and wait.

July 12, 2019

https://www.duolingo.com/profile/Frank543184

I was hopeful again this morning when the iOS App Store showed an update. Crash. Removed it and reinstalled. Crash. MR7J2LL/A iPad running 12.3.1. Guess I’ll try the website.

July 12, 2019

https://www.duolingo.com/profile/JeanDeux

Sound like the same problem I'm having: https://forum.duolingo.com/comment/33040766

Check if it still crashes when you're using cellular and NOT WiFi. It's obviously not a solution, but a lousy workaround while we wait for a fix.

July 12, 2019

https://www.duolingo.com/profile/nurinzunah

I was having trouble with the mobile apps too. I can't listen to a sentence fully and I also can't use the microphone for speaking practice. That's why now I am using the website.

July 12, 2019

https://www.duolingo.com/profile/Ole46373

Having same problem and reported it. I’ve also investigated a bit myself. I’m running a privacy app which is blocking for connections to ”nosy websites”. I observed that just before a crash, the app had blocked for connections to doubleclick.net or doubleclik.com.

Allowing the connection .. made the problem go away. (But then someone will get data about me, which they are not entitled to. I’m a paying customer).

Anyone else who has experienced the problem running ad-blockers ?

July 14, 2019

https://www.duolingo.com/profile/JeanDeux

If that's the cause, that would explain why the app works on cellular for me but crashes on WiFi -- we block doubleclick and other major intrusive ad/analytic sites at the DNS level on our network.

I hope this gets fixed soon as I'm not going to unblock any of those sites for one app, especially when I'm already a paying customer.

July 14, 2019

https://www.duolingo.com/profile/Ole46373

Have tested on cellular - same result. And as others have reported, you don’t even have to do anything. Seems like Duo is depending on doubleclick privacy/piracy with its life..

July 14, 2019

https://www.duolingo.com/profile/DKenner2

I have noticed in the App when it wants to feed adverts it is stopping there or occasionally skipping over them.

July 16, 2019

https://www.duolingo.com/profile/DKenner2

No ad blockers. Tried cell only (no WiFi). Booted after approx forty seconds.

July 14, 2019

https://www.duolingo.com/profile/Ole46373

Today attempted downloading the course .. running it off-line should keep doubleclick away, right?

Will never find out. Crashed after 2 minutes, and it is contacting doubleclick during download !

By the way - duolingo still runs after crashing .. and still makes sessions to google, facebook etc.

Untill they fix it I will use the web version and recommend everyone to steer away from the app

July 15, 2019

https://www.duolingo.com/profile/davidmooremd

Aha! I’m running pi hole for privacy and when I switch to cellular the “60 seconds in” crash goes away.

Thank you!

July 17, 2019

https://www.duolingo.com/profile/Frank543184

I just downloaded the current version for IOS on an iPhone Xs and got through a lesson without a crash, by disabling my wifi, and going cellular only (AT&T in California). I'm going to try again in a bit, and try to see exactly what is getting blocked by my pi-hole. Maybe Duolingo has been trying to monetize something new in the last couple of weeks.

July 17, 2019

https://www.duolingo.com/profile/DKenner2

That did not work in New Jersey on TMO. Tried though.

July 17, 2019

https://www.duolingo.com/profile/davidmooremd

I had the newest, 24 hour old app crash on me already. I thought “brilliant! The update surely fixed this” but it didn’t.

The “turn off WiFi to avoid your pi hole” trick was a useful workaround. I’ll look at mine too and try to see what it’s blocking.

July 17, 2019

https://www.duolingo.com/profile/Tim_Bailey

Same here- I've tried deleting and reinstalling; Crash after 30 to 40 seconds. I have been limping along by logging directly into their website- that seems to work fine. It takes some work because a google search will hook you directly into the app again. Make sure you are in the website itself. This will hold me over until they send an update.

July 14, 2019

https://www.duolingo.com/profile/Frank543184

Yes, just delete the app to use the website. I’m not downloading the app again until I see some positive comments.

ALSO, please, if you’re on iOS, take a moment to express your opinion in a App Store.

July 14, 2019

https://www.duolingo.com/profile/Denise777488

Finally found where I could raise a report and have done so. Like others, I have experienced crashing within a minute of entering app since its last update. Prior to this, I've been using for 2 years with no problem. I am able to use via the website on my laptop but I like the flexibility of using on my iphone. Hopefully, they will fix soon.

July 15, 2019

https://www.duolingo.com/profile/Fake760343

File one more report informing them of your intention to file a chargeback if they don’t provide some sort of response. Then next week phone up your bank.

July 14, 2019

https://www.duolingo.com/profile/Parantaja

I got my refund back but I still sent another bug report this morning. Looking for a new app but the ones I've tried so far are kinda weird.

July 14, 2019

https://www.duolingo.com/profile/oyee01

I’m also having an issue. I have iPhone X and keeps crashing halfway during the lesson. It has been over a week. I had no problems before.

July 15, 2019

https://www.duolingo.com/profile/CyndiWheeler

I eagerly awaited the latest iOS app update (which dropped today, July 16) hoping the bug that caused my app to spontaneously quit half way through a lesson would be fixed. Sadly, the app is NOT FIXED. I still cannot get through a single lesson in Duolingo on my iPhone X running the latest version of iOS (12.3.1). I'm very upset that I'm paying for this app, and the app is not working properly on my iPhone. Please, Duolingo team, fix this bug promptly so I can continue my language training.

July 16, 2019

https://www.duolingo.com/profile/DKenner2

Just tried the newest version, latest iOS, and 45 seconds after launched it black screened and returned to the OS. Oh well, back to their drawing Board.

July 16, 2019

https://www.duolingo.com/profile/MeganLenna

No ideas, just the same problem, reported as a bug before reading your post, mine is constantly crashing on iOS since Monday, last worked early hours of morning, works on my iPad so I am not uninstalling as I have now seen posts where people are losing their history:(

July 16, 2019

https://www.duolingo.com/profile/jmays5150

Same issue here, filed a report.

Update: the latest version (on June 19) in the App Store now works for me. Thank you, Duo!

July 16, 2019

https://www.duolingo.com/profile/MeganLenna

I have just gone to app and there is an update, I have now updated and have been able to complete a lesson without a crash!! Happy

July 17, 2019

https://www.duolingo.com/profile/Frank543184

Newest version working for me now too (via WiFi, DNS via pi-hole).

July 17, 2019

https://www.duolingo.com/profile/davidmooremd

I updated this morning and was still crashing. I just whitelisted " app-measurement.com " on pi hole and will try again. It appears to be a pretty innocuous call out according to some superficial googling.

July 17, 2019

https://www.duolingo.com/profile/Parantaja

Yes it does seem to be working correctly now! Lets hope it lasts

July 18, 2019

https://www.duolingo.com/profile/Denise777488

Although I have not received a reply from Duolingo, or had any updates to my mobile app, I tried it this weekend and it worked without crashing. I didn't post anything straight away but used for three days. I was able to complete my lessons. Whatever was causing the problem seems to have been fixed. Posted Monday 22nd July UK

July 22, 2019

https://www.duolingo.com/profile/DKenner2

Same here, but it looks like all advertising has been turned off for the time being.

July 22, 2019

https://www.duolingo.com/profile/Frank543184

That might be a factor. But I pay for no ads, and mine was also crashing.

July 22, 2019

https://www.duolingo.com/profile/Denise777488

I played the ads to get extra lives and points. I don't think they are turned off.

July 22, 2019

https://www.duolingo.com/profile/Frank543184

Same here in California. My app has been working for several days.

July 22, 2019

https://www.duolingo.com/profile/DKenner2

While it has been fine, last night it started freezing again after the latest update from Duolingo. At least on this iPhone XR running the latest iOS.

August 18, 2019

https://www.duolingo.com/profile/Bartleby

I'm experiencing the same problem since two days ago. Tried soft reset, etc. Perhaps ad related? https://forum.duolingo.com/comment/33164196

July 17, 2019

https://www.duolingo.com/profile/DKenner2

I would have said yes to this if it was crashing after you finish a lesson and it want to serve up an advert, but exiting after thirty or forty seconds after launching the app when you do nothing? Possible. Who knows what the programme is doing in background though. Filed another bug report, so they should be aware.

July 17, 2019

https://www.duolingo.com/profile/Frank543184

I run pi-hole (my own filtered DNS), so was concerned that might be the issue. But, it worked fine with the pi-hole, up until recently. Also, I turned on my VPN, while running the app (would bypass my LAN based DNS), and still had the same issue.

July 17, 2019

https://www.duolingo.com/profile/DKenner2

Tried unfiltered LTE, WiFi, then with VPN on both, &c. Always the same.

July 17, 2019

https://www.duolingo.com/profile/Parantaja

I thought it might be my VPN as well but I tried without the VPN and still no joy

July 17, 2019
Learn a language in just 5 minutes a day. For free.