https://www.duolingo.com/liang.li

Duolingo app not working after updated to Android 4.4.3

I am using Nexus 7 (2013) and recently had received an OTA update to 4.4.3. After that, I cannot use Duolingo app. I know there is a new update for this app which fixes some rare issue in 4.4.3, and many people who use 4.4.3 devices the app just works fine. But I still can't use this app after I install the latest update from Google Play. It keeps crashing before I enter any classes. Do anyone know how to solve the problem? Hope Duolingo can fix it as soon as possible! It's quite inconvenient without the mobile app. Thanks in advance.

June 10, 2014

14 Comments


https://www.duolingo.com/christian

I have the same device and I'm not experiencing any problems. Have you tried deleting and reinstalling the app?

June 10, 2014

https://www.duolingo.com/liang.li

I have reinstalled the app for several times, but it's not working. To be specific, I am using a wifi version of Nexus 7 :-(

June 10, 2014

https://www.duolingo.com/christian

Have you tried this?

https://help.yahoo.com/kb/yahoo-homepage/data-cache-android-apps-sln7104.html

Rebooting your tablet might help as well.

If this doesn't fix it, I guess you can only wait for an update.

June 10, 2014

https://www.duolingo.com/liang.li

Thanks, and yes, I also tried that. I am eagerly waiting for an update!

June 10, 2014

https://www.duolingo.com/kristinemc

Taking a closer look! Also, thanks Christian for sharing all those tips :)

June 10, 2014

https://www.duolingo.com/kristinemc

Hi liang,li - Can you open the app and send us a feedback email. We'll be able to see the logs from there and it'll be easier for us to further investigate. Thank you so much!

June 10, 2014

https://www.duolingo.com/liang.li

I think I had done that several times, but I'll report the problem again. Thanks!

June 10, 2014

https://www.duolingo.com/kristinemc

Hi liang.li- Can you try sending a feedback email via the app one more time? We haven't received one on our side. You're using username: liang.li on Android?

June 11, 2014

https://www.duolingo.com/liang.li

I am not sure whether I am doing it right... My Android username is liang li

June 12, 2014

https://www.duolingo.com/twiks587

I did the 4.4.3 update a few days ago but the app only started crashing today. I'm not sure if its related. I first saw the crashes after I was asked to rate the app and hit the 'remind me later' button. My phone is a motoG. Please fix!

June 13, 2014

https://www.duolingo.com/liang.li

I eagerly want to know that is the recent update works for you?

June 15, 2014

https://www.duolingo.com/twiks587

The app is working again. Thanks for fixing, Duolingo!

June 15, 2014

https://www.duolingo.com/liang.li

What's up guys! I finally solve the problem! I uninstall my Bing app and reinstall Duolingo app and everything works fine from then on. It's actually quite astonishing to learn some apps seem to be conflicting with other apps; I guess it may be some regional setting things (since Bing app is currently available only in the US?) that worth the developers whether from Microsoft, Google, or Duolingo to scrutinize, but fortunately, I have solved it with pure serendipity. Still, I look forward to deep probing of this unsolved mystery.

June 14, 2014

https://www.duolingo.com/liang.li

Oops, no! It's the latest Duolingo update! Thanks! :-)

June 14, 2014
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