https://www.duolingo.com/profile/JessePotts3

Unable to cancel my Plus subscription.

I have attempted everything listed on the Help article on the subject - https://support.duolingo.com/hc/en-us/articles/115004068123-How-do-I-cancel-my-Duolingo-Plus-subscription-

But none of it has worked, I have sent emails but have yet to get a reply granted I only sent them out recently. If I do not get a reply do I have to go to my bank to get this issue resolved? I honestly have never had a problem like this before with a payed service. Any help would be greatly appreciated thanks in advance.

July 28, 2019

7 Comments


https://www.duolingo.com/profile/pentaan

Did you subscribe to Duolingo Plus in www.duolingo.com, the Android app or the iOS app?

July 28, 2019

https://www.duolingo.com/profile/JessePotts3

I actually could not remember if I did the IOS APP or on the website so I tried to unsubscribe on both with no success. The article I referenced had a guide for how to do it on both.

July 28, 2019

https://www.duolingo.com/profile/pentaan

Additions to https://support.duolingo.com/hc/en-us/articles/115004068123-How-do-I-cancel-my-Duolingo-Plus-subscription-

If you're not currently signed in with the same Apple ID that you use with the subscription that you want to manage, if you're using a different device, or if you don't see your subscription, follow the directions below.

July 28, 2019

https://www.duolingo.com/profile/JessePotts3

Dude, thank you so much opening this link www.duolingo.com/settings/plus in a different browser finally allowed me to unsubscribe! While I was using my default browser (chrome) that link just takes me to my account page. For anyone seeing this with the same problem I suggest trying a different browser and putting in this exact link - www.duolingo.com/settings/plus

July 28, 2019

https://www.duolingo.com/profile/pentaan

Thanks for sharing your solution.
Which browser did you use instead of Google Chrome?

July 29, 2019

https://www.duolingo.com/profile/JessePotts3

I used the default Mac OS browser which I think is called safari

July 29, 2019

https://www.duolingo.com/profile/SecretlyAHippo

Yes, that’s safari.

July 30, 2019
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