https://www.duolingo.com/profile/A_Sesquipedalian

A suspicious pop-up on Duolingo, refusing access to lessons. (Unrelated to clickbait adverts)

I can’t do any lessons at the moment. Whenever I go on the screen for lessons, an annoying pop-up appears that says I’ve won an I-phone. I didn’t click an advert, it’s just come up on the main lesson screen. Does anyone have any suggestions on how I can make it go away? There is no option except ‘OK’, so I cannot get rid of it, and it covers the entire page, including the delete tab button. (I can only write this since I had another tab open on the forum)

EDIT: I tried to go onto the app. It refuses to sign me in, but will allow for other accounts, so I think that these are related.

SECOND EDIT: I’ve switched my device off then on again, and it still doesn’t work.

Correction to first edit- I’ve now been able to get onto my account on the app, but the website is broken.

August 11, 2019

10 Comments


https://www.duolingo.com/profile/DuoFanAlso

Clear your browsers history, cookies, cache...restart phone from a hard reboot. As for app, delete it, close all apps and browsers. Hard reboot phone. Get app back. Try that but from what you describe it sounds like initially you are using a browser when the annoying ad pops up. As to why I suggest highly clear out all connected to the browser. Close you device with a hard reboot and start your device back up. With apps that are being funny, I delete them as I suggested to you along with closing all apps, etc before hard rebooting. Might take a few times of doing it. But usually once helps. The means to do all of the above as to HOW amounts to whether you have an Android device or IOS device.

August 11, 2019

https://www.duolingo.com/profile/A_Sesquipedalian

Thank you, that has worked. However, it inexplicably has removed some things, such as the give lingot button.

August 11, 2019

https://www.duolingo.com/profile/SecretlyAHippo

Oh. “I’d give you a lingot but I literally can’t...”

August 11, 2019

https://www.duolingo.com/profile/A_Sesquipedalian

Ah, it’s come back now.

August 12, 2019

https://www.duolingo.com/profile/LasCicatrices

Are you sure this isn't adware? Have you done a malware/PUP sweep? I have in fact gotten adware on a phone before, so I think it's possible.

August 11, 2019

https://www.duolingo.com/profile/Samuel356333

I would close the app, restart your phone, and see if that works. Good luck!

August 11, 2019

https://www.duolingo.com/profile/A_Sesquipedalian

I’ve just tried it, unfortunately it still doesn’t work.

August 11, 2019

https://www.duolingo.com/profile/A_Sesquipedalian

Unfortunately it doesn’t help, but it does have good advice. Thank you.

August 11, 2019

https://www.duolingo.com/profile/DuoFanAlso

Last resort would be reset your device as never used. I don’t care for those pop ups and will close my browser and clear the cache and History. But yes, later one of them may appear bc its coming from the website I think unknown to who has the site. Flipboard articles some have those awful pop ups. I quit one news app long ago because it was full of such hacks. If Flipboard ever gets that out of hand, I will quit using it also. An annoyance we have to for the time being shut down and hope it never happens again or a long time in between.

August 15, 2019
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