https://www.duolingo.com/profile/Maria638075

Troubleshooting

Hey guys, I have a troubleshooting about 3 days. I don't have sound and in the middle of the lesson, the app freezes. Any suggestions? Thanks

September 2, 2019

8 Comments


https://www.duolingo.com/profile/Trev756863

Hi Maria, I am not an expert in this subject, I just use DL like you, but I’ve had similar problems in the past. My solution was to log out, delete the app from your computer (phone, tablet, whatever) then reload the app and sign back in. All your progress to date will be saved you won’t lose anything. It has worked for me in the past, but as I say, I’m no expert. Cheers

September 2, 2019

https://www.duolingo.com/profile/Linda7Italian

Ciao Trev. Just about to say the same. Good advice. Hope you're well.

September 2, 2019

https://www.duolingo.com/profile/Maria638075

I tried your solution, but still...nothing happens :( Thanks anyway!

September 2, 2019

https://www.duolingo.com/profile/Algarve11

Hi. You'll probably get more responses if you post this in the Troubleshooting forum.

September 2, 2019

https://www.duolingo.com/profile/Maria638075

Thanks a lot!

September 2, 2019

https://www.duolingo.com/profile/Algarve11

No problem.)

September 2, 2019

https://www.duolingo.com/profile/Dorothy799906

I have had some issues too. Nothing really serious but unusual. I type my answer into a gap filling exercise etc and it appears in the empty box for the next question. Able to erase but it is strange! Maybe DuoLingo has some office leave going on e i tecnici non lavorano!

September 2, 2019

https://www.duolingo.com/profile/Dorothy799906

Maybe you need to take it to a computer specialist.

September 2, 2019
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