Students have Gold assignments. Won't give them credit even if they do it.
I have students who have maxed out a number of skills and made them gold. When I assign them to Level Up a Skill, it doesn't register that they have completed it. Now if they try to do the any lessons in the skill, it doesn't give them any credit and remains at 0 lessons completed.
These students have sent me screen shots showing that they have made lessons gold. When I look under course progress, it doesn't show that they've fully leveled up any skills.
Is there a way someone can help me fix these issues? Students are doing the work but not getting credit.