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Cancel Plus Subscription Instructions Do Not Work

I am trying to cancel my Plus subscription before the week long free trail ends because it did not work as expected. However I am unable to cancel it. I signed up on the web so must cancel via web. Instructions state that there is a cancel subscription button in settings but it is not there. I am using iPhone tried Safari and Chrome on iPhone. I want to cancel Plus subscription because I downloaded the lessons to study during a long flight. I tested at home by turning off wifi and cellular. But when I got on the plane the lessons would not load stating I am not on line. I want o keep my account and progress but I do not need Plus. Pease help.

November 29, 2019



Go to this link https://www.duolingo.com/settings/plus and click cancel subscription. If not then contact support.


Thank you for your help.


I was able to cancel but I believe I am within one week trial so should have canceled now. I have traveled and changes time zones. At home it is not yet one week. I will contact suppor about it. Thanks again.


Your welcome, this usually comes up as a problem and I try to help because it's not to clear on how to cancel. Yeah just contact support just in case.


Make sure to save the screen which confirms that your Plus subscription has been cancelled.

Also make a copy of the e-mail, if you received one.

Select "Purchase issue" if there are any problems: https://support.duolingo.com/hc/en-us/requests/new

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