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https://www.duolingo.com/profile/Duonicollingo

Cancel Plus Subscription Instructions Do Not Work

I am trying to cancel my Plus subscription before the week long free trail ends because it did not work as expected. However I am unable to cancel it. I signed up on the web so must cancel via web. Instructions state that there is a cancel subscription button in settings but it is not there. I am using iPhone tried Safari and Chrome on iPhone. I want to cancel Plus subscription because I downloaded the lessons to study during a long flight. I tested at home by turning off wifi and cellular. But when I got on the plane the lessons would not load stating I am not on line. I want o keep my account and progress but I do not need Plus. Pease help.

November 29, 2019

5 Comments


https://www.duolingo.com/profile/NiTeMiner

Go to this link https://www.duolingo.com/settings/plus and click cancel subscription. If not then contact support.


https://www.duolingo.com/profile/Duonicollingo

Thank you for your help.


https://www.duolingo.com/profile/Duonicollingo

I was able to cancel but I believe I am within one week trial so should have canceled now. I have traveled and changes time zones. At home it is not yet one week. I will contact suppor about it. Thanks again.


https://www.duolingo.com/profile/NiTeMiner

Your welcome, this usually comes up as a problem and I try to help because it's not to clear on how to cancel. Yeah just contact support just in case.


https://www.duolingo.com/profile/Thomas.Heiss

Make sure to save the screen which confirms that your Plus subscription has been cancelled.

Also make a copy of the e-mail, if you received one.

Select "Purchase issue" if there are any problems: https://support.duolingo.com/hc/en-us/requests/new

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