https://www.duolingo.com/profile/Dr.Sunshine

Taking a progress test is not considered "activity".

Yesterday I had the pleasure of earning a 5/5.0 when I tried doing the Spanish progress test. However, the effect was tampered when I discovered today that I had lost my streak. It's ironic that you can play timed practice for a few seconds to prolong your streak, but taking a 15-minute test is not counted. That's just not right.

July 13, 2014

25 Comments


https://www.duolingo.com/profile/MultiLinguAlex

You are absolutely right and that bothers me a bit as well. The Duo staff has other problems right now and focusses on releasing the languages to Beta, but you are correct that this should be considered as "activity".

July 13, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Thank you for your support. Yes, I am looking forward to the release of Russian from English. Hope that happens before I retire in twenty years.

July 14, 2014

https://www.duolingo.com/profile/Libbybeans

Oh no! Sorry you lost your streak. Congrats on the perfect score:)

July 13, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Thank you Libbybeans!

July 14, 2014

https://www.duolingo.com/profile/makiminami

You should report it to the Duolingo team, and hopefully, maybe they will fix this problem :)

Sorry you lost your streak! :(

July 14, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Thanks for your support. As MultiLingAlex said, they have bigger things on their plate at the moment. Maybe they will eventually fix it, as it is sort of a glitch. However, they don't seem to care much for their everyday users.

July 14, 2014

https://www.duolingo.com/profile/feanarosurion

They should manually restore your streak. That's very unfair.

July 14, 2014

https://www.duolingo.com/profile/Dr.Sunshine

They won't, Feana. I tried contacting them two months ago about a problem that was more important, and they never responded. They sent me a "ticket number", nothing else. They probably have a pretty limited staff and restrictive budget since they don't charge users. As a result, I am not going to try to keep a streak any more. Their loss, since every once in awhile I was contributing quality translations. ;)

July 14, 2014

https://www.duolingo.com/profile/MultiLinguAlex

They are currently 35 people and DuoLingo has more than 20,000,000 users - that's pretty impressive if you ask me, though I share your point that they are definitely too few to respond the needs of their customers/clients/users (however you might call us).

July 14, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Thanks for sharing the stats, Alex. Duolingo is certainly doing an awesome job. Here, have a few Lingots. :)

July 14, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Alex, are you sure Duo has more than 20 million users? I think that would mean one out of every 50 adults on the planet uses Duo, and most of Africa's billion inhabitants don't have internet.

July 15, 2014

https://www.duolingo.com/profile/MultiLinguAlex

Okay, I looked it up. Concerning wikipedia and its sources, as of June 2014 Duolingo has more than 30 million users and 32 staff members. So - yes, I'm sure ;-)

Please also have a look at this source.

July 15, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Well, that would be one out of every 233 people on the planet, children included. It would be interesting to know the population of adults in developed nations; I'm pretty sure that number would be at least one in fifty. Wow.

July 15, 2014

https://www.duolingo.com/profile/jairapetyan

The downside is that the ratio of staff to users is about one to a million. Of course they're swamped! I once wrote to them about the problem of people submitting DuoBot translations, and they responded back with a pre-fab answer that had nothing to do with the issue.

July 15, 2014

https://www.duolingo.com/profile/makiminami

Duolingo uses an online ticket service called Zendesk, which is to help provide better user service (they only have about 30 employees, as many users have mentioned many times before) and to make it easier to filter through all the support questions. But unfortunately, it hasn't gotten better... The only time they ever answered was on an old account where I asked Support about passwords. (Seems to be an automatic answer whenever someone asks about resetting a password, though) So in order to find your question, it is assigned a ticket number so that the Support team can find out who answered it, what time it was sent, etc.

July 15, 2014

https://www.duolingo.com/profile/jairapetyan

Ah, Zendesk - yes, of course. Thanks for the info, Syttamore.

July 15, 2014

https://www.duolingo.com/profile/fer84

I placement test should definitely count as an activity and a score of 5/5.0 should turn the tree instantly golden!

July 14, 2014

https://www.duolingo.com/profile/Dr.Sunshine

Lol, that's what we need, instant golden trees. Thanks for your support. :) And congrats on your streak -- impressive indeed!

July 14, 2014

https://www.duolingo.com/profile/Fargbast

Maybe they think that if you do that well, you're just showing off. No progress for you! :)

July 14, 2014

https://www.duolingo.com/profile/jairapetyan

Suddenly I feel like a spy, lol. I'm just a teacher. I got the script to help me assess my students' progress. :)

July 15, 2014

https://www.duolingo.com/profile/jairapetyan

Well, it can't be "showing off" because the exam results don't show up on your profile. They are only visible to you. By the way, I have a script installed and I can see how many XPs any user makes daily... and guess what? Luis (the founder) carefully logs in one XP daily. :) [You, Tony, are a diligent student, you've been doing 20-40 daily] :)

July 15, 2014

https://www.duolingo.com/profile/Fargbast

Even worse, if I get even one question wrong on a test, I use the Back button to start it over. I think it's a kind of neurosis.

July 15, 2014

https://www.duolingo.com/profile/jairapetyan

Lol Blackguard! I used to do that on the lessons. I so wanted to get the one lingot they give you for a perfect lesson.

July 15, 2014

https://www.duolingo.com/profile/Fargbast

I do mostly timed tests, which award no lingots for perfection. I am driven only by a love for round numbers.

July 15, 2014

https://www.duolingo.com/profile/jairapetyan

Do you mean timed practice? Or are you talking about the progress tests that cost 25 lingots?

July 15, 2014
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