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https://www.duolingo.com/profile/tastle

Child cannot follow friends

I created an account for my child a few years ago. Since "COVID-19 social distancing" is going on, she'd like to add her friends so they can complete.

However, I cannot do that with her account, and I don't see a way of managing it from my account.

Is there a way I can do this, or do I have to delete her account and create a new one? I'm assuming it's some age restriction thing or something?

March 19, 2020

4 Comments


https://www.duolingo.com/profile/Lrtward

Most likely an age thing:

Children under age of digital consent

Duolingo provides some features and services intended for use by children. Duolingo uses age-gating to restrict what services are available to children depending on the age of the user and the applicable laws of their country. For example, a 15 year old child in Germany will require parental consent to use the Service, whereas a 12 year old child in the United States of America would receive a restricted service but not require parental consent.

Source: https://www.duolingo.com/privacy (link at the bottom of every page)


https://www.duolingo.com/profile/Atervanda

I'm probably misunderstanding a thing or two. I created a new account for testing purposes, and set the age to 12, so consent of a parent or guardian was required. I granted permission when prompted by email, but it appears that my 'child' is treated exactly as described under the paragraph 'Children outside of the European Union', even though I'm in the EU. The account cannot set a profile, cannot follow other users, and cannot access the forums.

Under the paragraph 'Children within the European Union', it says:

After the parent/guardian has given consent, they [sic!] child will be allowed to access the full Duolingo service.

This does not appear to be the case, though. I was also informed by a staff member that children do not need to be over the age of 13 to access the forums.


https://www.duolingo.com/profile/AKS-47

yes. age restrictions and / or classroom restrictions or need to verify e-mail, gain some XP / crowns to have this feature enabled.

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