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  5. How do I submit a help ticket…

https://www.duolingo.com/profile/AndrewONei37158

How do I submit a help ticket to tech support?

I can't track my students' progress. Every single one of my students is currently at 0 which I do not believe is accurate. I uploaded a post here over a week ago and many other educators were having the same issue.

As far as I can tell, this forum is the only place to come for "help" but it is increasingly obvious that no-one from Duolingo actually looks at any of these discussions.

Is there anywhere else I can go to get tech support with Duolingo's product?

April 8, 2020

2 Comments


https://www.duolingo.com/profile/LocalCatLover5

https://support.duolingo.com/hc/en-us/requests/new

Or for faster results contact them on Twitter(@Duolingo).


https://www.duolingo.com/profile/Atervanda

It is true that Duolingo staff doesn't monitor these forums per se, but Educators do, and Educators can and do communicate with staff. One of those Educators, @MadameSensei, responded to your post to let you know she shared the problem on the Educator's Network. (https://forum.duolingo.com/comment/37393513)

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