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https://www.duolingo.com/profile/CriancaGorda

How do I report a member death to DuoLingo?

My uncle passed away and my aunt can't find his little book of passwords and DuoLingo is sending him emails which she finds stressful and a burdensome reminder. How do I contact DuoLingo to report his death so they can close his account and remove him from all email lists?

April 23, 2020

18 Comments


https://www.duolingo.com/profile/Atervanda

Hello CriancaGorda,

Very sorry for your loss. It sounds like your aunt has access to your uncle's email account, so you could enter the email address at https://www.duolingo.com/forgot_password and receive instructions to reset the password. Once you've done that, you can log into the account and either turn off notifications or request that the account be deleted: https://support.duolingo.com/hc/en-us/articles/360004239111-How-can-I-delete-my-account-and-data-


https://www.duolingo.com/profile/daKanga

I am greatly saddened to hear of this death.

Please accept my sincere condolences to you, and pass these on to your aunt, and to your community.

Especially at this time. And also even if it was not at this time. I know of the weight of this experience as in very recent times I also have had a loss of a close family member of mine.

At this time, I also find myself at a loss to express of how weird this is.

I wish you to know, how deeply so many of us in this community feel for you, and your family, and your community at this time.

I will personally escalate this request to the next level. But be aware, there are quite a few protocols concerning this.

Thank you also, for your patience as we progress through this.

With my deepest sympathy,
Lin da Kanga


https://www.duolingo.com/profile/daKanga

Please take note of the comments in this post at https://forum.duolingo.com/comment/38023579?comment_id=38023837 by Atervanda

And I am ever so happy to explain and elaborate on this.

It is though great advice.

Yet there are also other ways that we can walk you through this process.

Thank you for reaching out to us regarding this important issue of concern.


https://www.duolingo.com/profile/Carmen807459

That's a classy reply, daKanga. May you be comforted in these trying times. I'm so sorry for your loss.


https://www.duolingo.com/profile/daKanga

Thank you for your kindness Carmen.

For us, as a family, while we have not discussed this across the family, I think we will organize a family get together after we get through the impact of this current trying times. For this time also will pass.

And it will be important for us to not lose the things of greater value that bind our family together. Though of course we are remaining in contact with each other by the appropriate means in this current situation. It is though a weight. Yet it is price of value, that is necessary for us to honor.

It is though, I find, the sharing of kindness and support and seeking to understand, that I am inspired by, and that I so frequently see in this forum, in such gentleness, above what I see in other forums.

And this issue that is raised here by Robert, is one I will be relieved to hear when it is resolved in a satisfactory way. Though it is something that we require someone with access to the account to instigate. For someone who is receiving these emails , to choose to reclaim their password.

I do not want the focus to change onto myself. I am concerned about the pain that Robert and his family are bearing.

And I will seek to continue to see if there are different ways we can explain this to empower this to happen.


https://www.duolingo.com/profile/Duo871100

Let me first say that I am sorry for your loss in this trying time. Although this may not be what you want to hear right now, condolences to you and your aunt. Prehaps you could block DuoLingo to stop the emails. (or maybe it could be as simple as unsubscribing, for me it was) I realize that this would not discontinue his account but at least it would stop the daily painful emails. If this does not work best of luck with the other methods. With prayers, Duo with the Yellow Flower


https://www.duolingo.com/profile/LiamBeadle

Try emailing them on his account also sorry for your loss


https://www.duolingo.com/profile/CriancaGorda

What email address is that? We can't find any.


https://www.duolingo.com/profile/daKanga

As in, to respond, via the email that you are receiving these reminder messages on.

This is also the way that you can recover the access to account on.

To do this from the email from where you are receiving these emails.

Sorry, I need to go to bed now. It is getting close to midnight here.

Please check out : https://support.duolingo.com/hc/en-us/articles/204829910-I-forgot-my-password-how-do-I-reset-it-


https://www.duolingo.com/profile/HannahCoch18

Eventually, Duolingo will stop sending reminders. The last one they send if you don't go on it for ages is something like 'It looks like these reminders aren't working' and then you won't get anymore. Hope this helps, and sorry for your loss


https://www.duolingo.com/profile/CriancaGorda

No they don't, I still get weekly reminders and I haven't used Duo for 3 years.


https://www.duolingo.com/profile/HannahCoch18

Oh, sorry. It does for me, so I thought it did for everyone... Sorry again


https://www.duolingo.com/profile/EmmalyAase1

so sorry for your loss all though I have no way to help you, just know that I also have lost family members and had no way of getting rid of their accounts.


https://www.duolingo.com/profile/daKanga

Open this link here :

https://www.duolingo.com/forgot_password

And your screen will look like :

Here, enter the email that is receiving the reminders/messages from Duolingo. (i.e. your Uncle's email.)

This will send an email to the email you have entered, along with information / a link that will allow you to reset the password. (i.e. go to where you have access to the emails being sent to your Uncle, and follow the advice in that email.)

By following the links and information in that email, you will reset the password.

The next step is to enter Duolingo, with your uncle's account and the new password that you have set.

Here is the explanation in Duolingo help, as to how to deactivate your account :
https://support.duolingo.com/hc/en-us/articles/204567904-How-can-I-deactivate-my-Duolingo-account-

Here is a brief summary of the information from that reference.

  1. Go to this link: https://www.duolingo.com/settings/account.

  2. Select the option "Disable my account"


https://www.duolingo.com/profile/Thomas.Heiss

@dakanga

"Disable my account"

No, the other 2nd "Delete" button.

I am not aware of the e-mail subscriptions and weekly messages or up sells, but to disable the account (so you can still login) and just remove the username from the forums makes not that much sense in that case.

"Delete" physically removes the account with the external website after the minimum waiting time.

Disable does not temporarily/permanently remove the account and e-mail.


https://www.duolingo.com/profile/dragonscaled

There are some social media pages in which you could comment, possibly even unsubscribing from emails (I think you can do that)


https://www.duolingo.com/profile/Thomas.Heiss

Hi,

sorry to hear that.

If he has not logged out on the www.duolingo.com web portal (cookie is stored, you can close the browser without logging out and restart) you / your aunt might be able to turn them off or request account deletion -- on the same PC or tablet / smartphone -- he had been using before.

Links

To turn off notifications: https://www.duolingo.com/settings/notifications

Delete account / erase personal data (you have to confirm this in the e-mail; takes a while as it can be undone within that pending period):

https://drive-thru.duolingo.com/


https://www.duolingo.com/profile/dragonscaled

Go to settings click "delete account"

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