https://www.duolingo.com/MultiLinguAlex

My e-mail notifications do not work at all! =(

Hi,

I ticked everything in order to receive notifications by e-mail, but I don't receive anything at all. This started a couple of days ago (maybe 5 or 6). This picture is the evidence:

(deleted by MultiLinguAlex)

Could you please help me? =( Thanks in advance.

Edit: I'm currently using

  • Windows 7 64 bit Professionel with Service Pack 1
  • Firefox 30.0 (will update it to 31.0 in a few hours)
  • E-mail provider: mail.ru

EDIT: Problem solved. After I ticked everything, my mail provider automatically changed the settings and sent the mails directly to my spam filter. Thanks goes to Usagiboy7!

July 22, 2014

27 Comments


https://www.duolingo.com/Usagiboy7

Hi MultiLinguAlex!

What operating system and browser are you using? Whenever you post to Troubleshooting, that information will help the tech team to help you.

Meanwhile, there is some troubleshooting you might be able to do on your end, just in case this isn't a glitch on Duolingo's end.

  • Be sure to check your spam, junkmail, and social folders. (If you are using Gmail, sometimes this is tricky because there are folders going vertical down the left side of the page, and tabs going horizontal near the top of your page.

  • Next, you might want to see if it has stacked your notifications into one email (meaning, open one of your email messages from Duolingo (if you've gotten any) and scroll down. Sometimes, if more than one person responds to the same discussion, they all get stacked on top of each other like email replies.)

  • Additionally, instruct your email provider not to mark Duolingo notifications as spam. You can do this by adding no-reply@duolingo.com to your address book. (Thanks Stec!)

  • And lastly, if you haven't created an email filter for Duolingo notifications, these could be scattered throughout your inbox mixed in with your non-Duolingo emails. The Duolingo wiki (unofficial) has created a guide to help users create email filters" http://duolingo.wikia.com/wiki/Filtering_emails_from_Duolingo

I hope this helps! ^_^

July 22, 2014

https://www.duolingo.com/MultiLinguAlex

Okay, problem solved: Until a few days ago, mail.ru received every mail normally. Since then it happened that every mail was caught by the spam filter. Weird. Thanks for your help!

July 22, 2014

https://www.duolingo.com/Usagiboy7

@MultiLinguAlex Excellent! Thank you for getting back to us. I'm glad that you were able to resolve the issue ^_^

July 22, 2014

https://www.duolingo.com/stecchetto

Additionally, instruct your email provider not to mark Duolingo notifications as spam. You can do this by adding no-reply@gmail.com to your address book.

You mean no-reply@duolingo.com. ;)

Be sure to check your spam, junkmail, and social folders. (If you are using Gmail, sometimes this is tricky because there are folders going verticle down the left side of the page, and tabs going horizontal near the top of your page.

With Gmail you can use the "All Mail" view. Some email providers/clients also let you run a search query over all your emails.

July 22, 2014

https://www.duolingo.com/Usagiboy7

Many thanks! ^_^

July 22, 2014

https://www.duolingo.com/stecchetto

Other people having similar problems here.

July 22, 2014

https://www.duolingo.com/Usagiboy7

Thank you for linking this! I hope these things don't happen to me O.O

July 22, 2014

https://www.duolingo.com/Chopinfan

The same thing happened to me too.

July 22, 2014

https://www.duolingo.com/BritBlue

Did you click save changes? I am sure you have and I don't mean to be patronising but I thought I was changing things but had forgotten to save the changes! :/ Hope you get it fixed!

July 22, 2014

https://www.duolingo.com/MultiLinguAlex

Of course I did, I ticked everything two days ago.

July 22, 2014

https://www.duolingo.com/BritBlue

That's great - can't think of anything else to help I'm afraid. I spent a good few days ticking everything but forgetting to 'save changes' and couldn't figure out why I kept getting all these emails! lol

July 22, 2014

https://www.duolingo.com/niceliz

I've been having the same problem for a couple weeks now. I just added Duolingo to my contacts so hopefully that will fix it, but I'm honestly not sure how that will help since I used to get emails from Duolingo without having added it. I'm using Windows 8.1, Firefox 31.0, and Yahoo Mail.

July 22, 2014

https://www.duolingo.com/Emmagee_

I have the same problem, I have done everything you did, but nothing changed!!! please help!

February 18, 2015

https://www.duolingo.com/Usagiboy7

Sometimes, email will get sorted into these folders like "social" etc. Gmail snuck some in on me during an update and the folders weren't stacked on the left going up and down, but rather across the top of the page going from left to right. So, be sure to do a thorough look about. Since most people are not having this problem, I don't think the trouble is happening on Duolingo's end of things. But, I'm not a tech and can't say that for certain. I hope you're able to get this sorted. Good luck!

February 19, 2015

https://www.duolingo.com/Emmagee_

I have searched my whole mailbox, but there are no emails from gmail, except the ones from when I first signed up.. I think maybe I need to start a new email account?

February 19, 2015

https://www.duolingo.com/Usagiboy7

I use gmail too, and it was the one I ended up having problems with :( Have you used the filter guide to reconfigure where your Duolingo notifications are going? I posted a link to it in a comment above. That fixed the problem for me.

February 19, 2015

https://www.duolingo.com/Emmagee_

Still not working, but thanks anyways. :)

February 24, 2015

https://www.duolingo.com/Usagiboy7

Sorry about that. I wish I was a tech and could make it all work out.

February 25, 2015

https://www.duolingo.com/Khumbula13

Is all your email notifications checked?

April 7, 2015

https://www.duolingo.com/Emmagee_

Yeah, they are all ticked. I dont know why I cant get them! Arg.

April 21, 2015

https://www.duolingo.com/Susanwiz

This is Betty Edson, bedson30@gmail.com. About two weeks ago, my daily reminders stopped, and I would like to get them. ALSO, I was at Level 17, and all of a sudden I'm back at level 12. Do you know why and how this happened? Thanks for your help. Betty

April 21, 2015

https://www.duolingo.com/Khumbula13

Hey that's really weird..... What language are you on? Maybe the language it is on Beta.

April 21, 2015

https://www.duolingo.com/MultiLinguAlex

I kindly ask you NEVER to post your email here again because of misuse and abuse. Please delete it asap. Thanks! I'd also open a new topic in the English troubleshooting forum.

April 21, 2015

https://www.duolingo.com/Susanwiz

I also used to get reminders daily and no longer do, and I don't know what I did that caused them to stop. I would appreciate receiving them.

I've also been trying to figure out to contact Dulingo by e-mail. I was at level 17 (or possibly a couple of hundred under, I don't recall) and all of a sudden ('m receiving Level 12 lessons and don't know why. It also used to tell me each day how far I was from the next level, and I seem to have lost that feature. I would appreciate hearing from someone about this. bedson30@gmail.com.

April 23, 2015

https://www.duolingo.com/Emmagee_

Have you put on a daily goal? because if you have, the ability to see your level/progress bar would have disappeared and been replaced by your daily goal count. they have updated the website. I have stopped receiving emails also, I don't know why, but it happened. I still get reminders on the iPad app though, which I greatly recommend. I also recommend removing your email from this website, it can be misused, if anyone is to contact you about this, they will post on your stream.

May 5, 2015

https://www.duolingo.com/CarlosA.Ro250753

Me quiero comunicar con duolingo porque perdi mi curso por correo y no se establecer contacto

October 14, 2016

https://www.duolingo.com/Mazzorano

May I resurrect this thread? I stopped receiving notifications, unclear starting from when. No e-mails are sent to me (although everything is ticked) and in Duolingo I only receive notifications regarding the users I follow, e.g. if they pass me in the leaderboard. Any thoughts? Not a spam issue.

November 7, 2017
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