Student can't get back into her account
I have a student who logged out of her account and now she can't log back in. I've give her the username and the email I show in my classroom for her, but what should be working is not letting her log back on. She's prefer not to have to create a new account because she has done a lot of work so far in Duolingo. How can I help her get back into her account? Or can the Duolingo powers-that-be help her get back in?