Why not Je ne sais pas comment on ajoute un nouveau contact?
je ne sais pas ajouter un nouveau contact
That is also accepted. I hope someone can explain when to use or not use comment.
thread on WordReference.com
Savoir means know how to do something when followed by a verb. Therefore you don't really need it dans ce cas.
I thought 'je ne sais pas' meant 'I don't know how' to do a certain thing. Why do we need to put 'comment' in the sentence? Surely 'je ne sais pas ajouter' means 'I don't know (how) to add'? it looks like an unnecessary addition.