Troubleshooting & Bug Reporting Information
Troubleshooting Forum & Bug Reporting Information
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114 CommentsThis discussion is locked.
Duolingo should not allow downvoting on posts that are genuinely seeking a response to a technical question. Mine was downvoted five times without a single response to it and then after I made a further comment abou the unhelpful nature of those five downvotes, the post disappeared as if I was the problem. So you preach about respect while allowing this disrespect to occur.
Oh and maybe a duolingo staff member or moderator could actually have answered this question - about my leaderboard not showing up on duolingo when I use it on a tablet - before making it disappear?
For the past couple of lessons I have had to repeat the lesson several times Has anyone else reported anything like this . at the end of the lesson; the green line is fully drawn; the app is calculating scores, the green button is displaying rolling dots .... the page suddenly goes blank and the lesson you just completed goes back to the start point. ugh!
interestingly the covers much the same set of questions with subtle differences lesson;
for the record using a PC with win 10 and chrome
I have repeatedly reported a bug on Stories Section 17 5/5 L'artist on the French course for English speakers about 7 times including screenshots on 2 occasions. Nothing has been done and I'm getting really fed up with being limited to the language tree. This has been a problem for over a week. I can't be the only person affected - yet nothing is being done to fix the bug. The story freezes part way through.
I didn't find anything on search so I hope it's okay to write to here. So my "problem" is about the forums on the website (both Firefox and Chrome) and at least on the Finnish forums this happens, haven't really been spending time elsewhere. So:
Invisible comments. I got an email notification for one sentence because I had written a comment there before and now I cannot see the comment anywhere. The sentence still says 8 comments, but only 6 are visible and I know for sure I left mine there some time ago and now it's not there. Here's the discussion in case someone wants to see it for themselves.
In the app I have noticed, though, that some comments are hidden and you can click them to open them but there's no such thing on the website so I was wondering, if DL is automatically "hiding" them on website as well but just not having any kind of button or so in the code for the user to get them visible again? I just checked this discussion on mobile and at least on the mobile website it looks the same but I don't know if it's possible to look for this sentence through the app itself. I think it has no discussions unless you click to there through an exercise... and as a Finn, I don't really feel like going for a hunt for one sentence just because of a discussion that I might not even find in the end.
Does DL delete comments or hide them for some reason? So is this a glitch or was my comment just deleted? Sometimes I also find new sentences that says 1 comment but there's no comments under them, at all.
Alright, that's interesting. I wonder why they deleted them, if that's so, at least I don't think I have broken any rules and the other comments about the same topic (wheter to call something as "app" or "program" are still there). But if they got deleted, I think it'd be nice to know the reasons behind that so I won't be making the same mistake in the future as right now I have no idea what I have possibly done.
I asked the Finnish mods about this, but I didn't get a reply. I just remembered, however, that I can dig up your comment in the code. I don't really see anything wrong with it, though it might have been deleted because you gave away information that can be used to determine your approximate age. Normally you would have received an email about that, explaining why it was deleted.
If you want, I can message you the comment.
Oh, alright. That'd be nice if you messaged it to me.
Anyway, I think it must have been because I was talking about the younger and older generations and how it also affects the way certain terms are used in the spoken language, but I'm not sure how that could be perceived as telling my age as I didn't use numbers (I think) so it could have been anything between 0 and 100 years basically, I was just stating how I have had to explain something to people who just are older than me.
Just confirming what Atervanda is saying and, especially, adding that there was absolutely nothing wrong with the advice you gave in your comment. Quite the opposite: it was a very useful comment. Unfortunately, we had to delete a comment that appeared above it, so your comment disappeared too. :(
@MCRmadness: I got a reply from the Finnish mods. There was nothing wrong with your comment, but the comment you replied to was deleted. If a parent comment is deleted, so are all the child comments.
On closer examination, I should've seen that in the API when I looked up your comment.
Thank you for the both of you! I didn't even realize there was a comment before mine even tho I could see 2 comments were deleted in total (as the website said 8 comments and only 6 were visible), I think that also explains why I never received an email about it.
Good thing is I got the message back via email so basically I could also post the text there again if it looks like it's still needed there :)
I had trouble with my lessons today. I completed lessons several times, but each time I finished one, there was lag time, and then I was back on the default learning page, with no apparent credit for the work I'd completed. I'm at something like 111 consecutive days of learning, and I hate the idea of my personal streak suddenly ending, for no fault of my own.
Hi everyone. Can someone help me please? I'm learning Spanish and I'm about to finish the first checkpoint. A couple of days ago, I bought two bonus skills "Idioms" and "Flirting". I've completed both skills and moved on, today I saw that only one of them (idioms) is available and there is another blank space for my other bonus skill. I checked the shop and noticed that my Flirting skill is equipped. After a while, even the blank space went away and I can only see the idiom one, although I already paid the lingots. I also checked my privacy setting. What can I do?
It seems that you didn't read the post you're commenting on.
If you have a bug related to the platform itself, send in a report using the following form: https://support.duolingo.com/hc/en-us/requests/new
There are two apps, one for iOS and one for Android, so just complaining about 'the' app is not helpful. It's also not helpful to assume that everyone experiences the same problem, and that therefore you don't need to provide any further details. I don't experience either of these problems in the latest version of the Android app. Problems can't be fixed unless they're first reproduced, and they can't be reproduced if you're not specific.
Hello, I am doing Japanese and am in Hiragana 4 and keep having the same bug which is every time the app says えんぴつ and I have to translate, I choose “pencil” and it says incorrect! I have flagged this but I cannot progress because it keeps bringing me back to this same question and I’ve lost so many hearts! Please can you fix this? Thank you/arigato
I have figured it out , you go to the clock and click and then in there go to settings and then to advanced and the keyboard input, but you need another keyboard and stick on Hebrew letters for this and then you can have Hebrew + any other languages you wont on the shelf next to the clock.
Hi Lingot community. I've reached a point in my Spanish lessons, wherein we're asked to answer several questions to unlock the next level. I've run into two technical issues that are blocking me from advancing....both of which I reported to the website....including screenshots. The problems are 1) We're asked to identify an image, but the square is blank...no image; and 2) We're asked to answer a question based on what we just heard....and given four options from which to choose. The fourth option is partially hidden...enough that I can't read it. It isn't possible to page down any further....that answer is just hidden from view. Has anyone experienced either of these? Duolingo isn't responding to my inquiry except to say that they're not going to respond. I'm very frustrated. I have over 100 day streak that I'm maintaining by repeating previous lessons, but I can't keep this up forever. I would appreciate any help. Thank you!!
Hi I am learning Chinese 717 lingots. I could begin my 3rd level if... When I click on the topic as usual to begin (yellow round), a new page appears with juste one word: CHECK. And nothing happens more. What to do??? Now It is impossible to use my Duolingo Chinese -I am studying my HSK3. Someone can help please? Thanks. Helena
I tried the bug report and got a generic response that they weren't going to do anything about it. Then I posted a troubleshoot complaint, because I need some way to get dev attention, and within 40 minutes, it had 4 downvotes. I don't understand why people would downvote someone's bug issues. How do I get support to help me????
Please be patient for an answer.
If you are worried about losing you're streak, i would suggest trying Stories and see if they may work. I'm sure a moderator or Staff member will answer you're question soon.
Also, i would Submit a bug report to staff so they are notified to work on that problem.
Hi there, I would just like to point out that I've noticed that Duolingo has become more permissive with mistakes than what I think it should be. Granted that earlier it would reject an answer that was otherwise rather correct because of a typo and in this sense I think it was a positive improvement.
However, more recently I've been having the impression that this behavior has expanded further and things that should not be accepted or accepted with a warning (for a typo, for example) are now being accepted without any comment even though they are wrong. I speak of this with respect to the German learning branch for English speakers. I don't know how this is like in other Language branches of Duolingo.
In any case, is this something that others have been experiencing? Is this a decision from the Duolingo staff to roll-out a more forgiving algorithm, or is this a bug?
I'm using FireFox on a windows 10 laptop. I've been learning on Duo for 5 years, but now I can't do any "learning" lessons. I click on one of the circles and the lesson doesn't come up. The page only jumps a little, but doesn't go anywhere. When I go to "Stories" I have no problem. I can do the "learning" lessons on my other laptop which is Linux Mint and using Firefox. What happened?? Does it have to do with a steak freeze? Don't recall seeing that before.
I’ve just completed my Part 2 test, so i can continue on to further sections. I did pass, however, i was unable to see some of the answers - they were obscured by the “Check Answer panel” running along the bottom. I am using Chrome Browser on an Ipad. I just thought i would report this issue in case anyone else is experiencing difficulties.
Sorry to hear that. I had a similar problem with two of the new stories in Spanish. I replayed them multiple times, however, they kept faltering at the same place in the story. I had to backspace several times just to get out. It wasn't a MAJOR problem because I'd already completed all of the stories; the issue remained whether on laptop or Kindle. 'Someone' eventually rectified the problem.
I am trying to determine what the labels in section 3 circles refer to. Specifically, circles labeled Abs. obj 1, Abs. obj 2 and Abs. obj 3. I'm guessing they mean Absolute Objects, but not only do I have trouble with section, I can't get anyone to understand when I ask what this circle is for.
The German story Der großte Schatz freezes when it gets to the following line: Sie haben sein Abenteuer nicht verstanden and I am not able to proceed. This means I cannot complete all the stories in a section and am not able to move on to the next selection. I have made this post elsewhere, but hope I have now found the right forum. Please correct the story so that I can make progress and do more stories. JudyWatson8
In the lesson set Agreement I was asked to type ‘your sister is intelligent’ spoken in French. I put soeur and was marked incorrect. They want o and e joined. Cannot do. Now I can’t finish lesson as it continues to return as a mistake. My wife raised this issue as well. Thank you Daz.
Hi, I'm having difficulty accessing the newly added skills containing 2 levels. (Stem changes and Past Tenses). I cannot see the answers to select from on my screen, as they are too far down. Therefore I cannot proceed with these two skill sets. I have completed all of the other lessons and have now come to a standstill. Please can anyone help? Thank you.
I have a problem with the French - English course. I am at the second level “Emergency”. I finished the whole second level and started the second level on “Dream Trip”. Now all the progress is gone and I lost level two again. I had this problem before at the “Emergency” lesson. What shall I do? Try to finish the lesson on computer instead of App or install the App again? I sent an email about the bug, but I am not sure what I can do?
This is the latest one. I found another error earlier in stories (I can't remember the exact one) in which one of the answers didn't match its pair but was accepted. Set 18: An Emergency: The matching answers about drowning was repeating in Spanish, not English-Spanish. Is this the proper forum to report this? Thanks.