https://www.duolingo.com/MarieLydiaMayer

Observation on Support

Your Support system has not been working, at least on my side. For the last six months, every time I send something, the pink bar will show that I must try later again. I am unable to get feedback from you on pressing issues.

As an example, I am told today I should receive 27 lingots credit in Italian. Instead, I am only given "5" (from 457 to 462). My attempts to correct such matters have been frustrated by my inability to get to you, as I explained above.

August 15, 2014

4 Comments


https://www.duolingo.com/FrankySka

That must be frustrating! Try sending an email to support@duolingo.com :-) At least this way the report will go through :D

August 15, 2014

[deactivated user]

    maybe their having issues.

    August 15, 2014

    [deactivated user]

      or maybe somethings wrong with your account. i wonder if anyone else has experienced problems like this before

      August 15, 2014

      https://www.duolingo.com/Usagiboy7

      I have experienced the pink bar of support doom in the past. So it is not unheard of. Hopefully staff will be able to help sort this out. :)

      August 16, 2014
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