https://www.duolingo.com/penguinpunch

Started new Language, no longer Tracking Streaks

I decided to start learning Spanish (for real world practical reasons) after a long stint with German so I let my German streak end and I started up on Spanish a day later. However for the first few days it was alright and counting my streak (I even purchased a streak wager) however now it randomly says that I am on a Zero day streak and that I lost my wager... and every day it resets my streak to zero. Is there something I need to alter on my account settings or is this an error with Duolingos service?

edit: My account was opened on MDT and was working as intended as long as I practiced german. I access duolingo and have checked my streak from multiple devices including an android phone (app), an Apple laptop not sure what OS what running Chrome, and two different PCs using windows 7 with either chrome or firefox. I am seeing neither a language specific streak nor an over all streak for my account. Every day since I started spanish it has said I am starting a 1 day streak but on the following day I was have no streak.

September 16, 2014

7 Comments


https://www.duolingo.com/Usagiboy7

Hi penguinpunch,

Which timezone were you in when you opened your account? Your Streak cycle should still be tuned to that account. Also, what devices are you reading your streak from? Is it all website, or is it through apps as well. I'm not with tech, but they usually want to know what operating system and browser you're using (For example I'm on windows7/chrome .)

Here is more information on how streaks work across various devices STREAKS

EDIT: Sorry, that link will take you to the FAQ opening page. I'm having a hard time with the direct links at the moment. So, from where you end up with that link, just stay in the General tab, expand the Contents menu, and click on the entry for Streaks. :)

September 16, 2014

https://www.duolingo.com/penguinpunch

Hi Usagiboy7,

My account was opened on MDT and was working as intended as long as I practice german. I access duolingo and have checked my streak from multiple devices including an android phone (app), an Apple laptop not sure what OS what running Chrome, and two different PCs using windows 7 with either chrome or firefox. I am seeing neither a language specific streak nor an over all streak for my account. Every day since I started spanish it has said I am starting a 1 day streak but on the following day I was have no streak.

September 16, 2014

https://www.duolingo.com/Usagiboy7

Thank you for filling in that info. Could you edit into your main post up top? That will make it easier for staff to locate. Thanks and good luck! I hope this is resolved for you as quickly as possible. :)

September 16, 2014

https://www.duolingo.com/penguinpunch

No, thank you!

September 16, 2014

https://www.duolingo.com/Usagiboy7

:) (Oh, but please note that the staff members are very very busy with a backlog of stuff. So, this could take some time to fix. Meanwhile, it is possible that your time zone got buggy. So, while you are waiting, you could try backing it up an hour to see what happens, if that doesn't work, back it up another hour etc.

September 16, 2014

https://www.duolingo.com/AhmadFaj

hi all, it happened to me too. My streak always reset to 0 streak the next day.

It happens on both websites (Windows 7, chrome) and mobile app (android). I previously learning french, then a few days ago started on German.

Will wait for solution on this. Thanks :)

September 17, 2014

https://www.duolingo.com/jkcook

I don't know about the time zones. I think all my devices are the same Central European Time, but if I use my Kindle, it doesn't seem to count that towards streaks done on the PC and iPhone. Working on German, if that matters.

May 26, 2015
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