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https://www.duolingo.com/profile/HMikiHTH

"Forgot password" does not work

One of my friends has a very big problem. She forgot her password and she cannot login here. She tried the "Forgot password" option, but did not received e-mail. There is no e-mail in the spam folder. Her e-mail address is correct because she got other duolingo e-mails to that address.

Her login name is kokusz_fagyi.

Thank you very much for the help!

October 15, 2014

5 Comments


https://www.duolingo.com/profile/HMikiHTH

I am very sad. Nobody helps her :(


https://www.duolingo.com/profile/HMikiHTH

We got this useless reply:


Hi HMikiHTH, Thanks for getting in touch! To reset your password please go to https://www.duolingo.com/forgot_password. You’ll have to enter the email you used when you signed up for your Duolingo account. We’ll send you a new password reset link. Check your spam folder if you don’t see it in your inbox. Sometimes they land there.

Let me know if you need any more help.


I think that it is an automatic reply or a lazy admin who did not read our letters and just sent a template reply. :(


https://www.duolingo.com/profile/DennisRoath

I got the same reply. I followed the instructions and that procedure also did not work. I sent another email to support and have gotten nothing. I am disappointed because Duolingo is my favorite language program. I think the work that has and is being done by the Duolingo staff is excellent. I suspect support is a separate entity.

I solved the problem by using another computer and was able to get a new password by doing the steps outlined namely 'I forgot my password'. I then got the email to that computer. I used the same email address that I had used when signing up.

Dennis


https://www.duolingo.com/profile/HMikiHTH

We tried to use another computer, but she did not get e-mail. I think that there is a problem with the smtp servers. We cannot solve this problem without the developer teams.


https://www.duolingo.com/profile/mark224842

I know this is a bit old but I have found that the link would only direct me to the duolingo home page on my pc browsers. Clicking the link on my phone directed me to the right page so that I could change my password. I could then login in on my pc

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