https://www.duolingo.com/HMikiHTH

"Forgot password" does not work

One of my friends has a very big problem. She forgot her password and she cannot login here. She tried the "Forgot password" option, but did not received e-mail. There is no e-mail in the spam folder. Her e-mail address is correct because she got other duolingo e-mails to that address.

Her login name is kokusz_fagyi.

Thank you very much for the help!

October 15, 2014

4 Comments


https://www.duolingo.com/HMikiHTH

I am very sad. Nobody helps her :(

October 16, 2014

https://www.duolingo.com/HMikiHTH

We got this useless reply:


Hi HMikiHTH, Thanks for getting in touch! To reset your password please go to https://www.duolingo.com/forgot_password. You’ll have to enter the email you used when you signed up for your Duolingo account. We’ll send you a new password reset link. Check your spam folder if you don’t see it in your inbox. Sometimes they land there.

Let me know if you need any more help.


I think that it is an automatic reply or a lazy admin who did not read our letters and just sent a template reply. :(

October 17, 2014

https://www.duolingo.com/DennisRoath

I got the same reply. I followed the instructions and that procedure also did not work. I sent another email to support and have gotten nothing. I am disappointed because Duolingo is my favorite language program. I think the work that has and is being done by the Duolingo staff is excellent. I suspect support is a separate entity.

I solved the problem by using another computer and was able to get a new password by doing the steps outlined namely 'I forgot my password'. I then got the email to that computer. I used the same email address that I had used when signing up.

Dennis

October 17, 2014

https://www.duolingo.com/HMikiHTH

We tried to use another computer, but she did not get e-mail. I think that there is a problem with the smtp servers. We cannot solve this problem without the developer teams.

October 17, 2014
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