https://www.duolingo.com/jstarr37

What is wrong with recording

Hi my recording function does not work but works with spanish 123 what is wrong?

June 21, 2013

24 Comments


https://www.duolingo.com/PandoraLynn

I have read a few posts with people who have similar problems. It seems like it might have something to do with the web browser because unlike other programs, I think duolingo uses flash. You might have install chrome or safari or something. I have no trouble using my microphone and I use safari.

Here is a link to another similar discussion.

http://www.duolingo.com/#/comment/5036

I hope you can figure it out!

Cheers.

June 21, 2013

https://www.duolingo.com/Wonderboy6

mine hasn't been working today either

June 21, 2013

https://www.duolingo.com/marssy

Wonderboy6, please indicate your browser and flash version. You can use this link for that http://supportdetails.com/

June 21, 2013

https://www.duolingo.com/Wonderboy6

mozilla firefox 21.0 and flash player: 11.7.700

June 21, 2013

https://www.duolingo.com/kristinemc

Since Duolingo works with Flash, it is necessary that you authorize Duolingo to have access to your microphone in the Flash privacy settings. To do so, go to the following link http://j.mp/10jCImV

Select duolingo.com from the list of sites and choose "always allow."

Once you've done this, make sure you also have the microphone enabled in your account settings at http://duolingo.com/#/settings/account

Finally, close your browser and open it again. Now you can continue practicing and learning.

June 21, 2013

https://www.duolingo.com/marssy

What browser and flash version are you using? If you do not know then you can go to http://supportdetails.com/ to find out.

June 21, 2013

https://www.duolingo.com/MsLagerkvist

I did all of this when instructed to by Support and I still have occasional problems. The problems seem random, but there was never a problem at all until recently.

June 21, 2013

https://www.duolingo.com/kristinemc

For what skill, lesson and specific exercise have you experienced this?

June 21, 2013

https://www.duolingo.com/s_owla

I had the same problem yesterday. I think it was practice all skills. I never had this problem before.

June 21, 2013

https://www.duolingo.com/kristinemc

Thanks for the info! We're taking a close look right now.

June 21, 2013

https://www.duolingo.com/s_owla

thanks! Out of curiosity, do you have a dashboard where you monitor multiple discussions at a time? You seem to always respond impressively fast! :P :)

June 21, 2013

https://www.duolingo.com/kristinemc

No dashboard yet! We're working on tools :)

June 21, 2013

https://www.duolingo.com/MsLagerkvist

I experience it in both German and Spanish, Level 10. I reported it so many times as an audio error, and then by contacting Support that I finally gave up. I've learned to work around it. I must really love Duolingo!

Everything in a lesson works fine and then suddenly I can't hear a sentence at the normal speed but can hear it at the slow speed. Or I can hear the slow speed but not the normal speed. Then the next exercise will be perfectly fine. This morning for Spanish I couldn't hear something I was asked to repeat, so I just recorded it anyway. (I got it correct without being able to hear it :)) Then I was able to hear my own playback, just not the example.

This is a new phenomenon. I never experienced it before, even with the microphone turned off.

June 21, 2013

https://www.duolingo.com/kristinemc

What browser and flash version are you using?

June 21, 2013

https://www.duolingo.com/MsLagerkvist

Flash 11.7.700 Safari 5.1.9

June 21, 2013

https://www.duolingo.com/marssy

MsLagerkvist, what is the Safari and Flash version? The easiest way to find that out is to go to this link http://supportdetails.com/

June 21, 2013

https://www.duolingo.com/MsLagerkvist2

I just experienced it on Level 10 German practice review of the Nominative Pronoun. "Man schreibt." No normal speed audio, only slow speed. "Wof├╝r hat man gute Familien?" No audio except to listen to my own voice played back. The rest of the lesson was fine.

June 22, 2013

https://www.duolingo.com/jstarr37

I am using firefox 20.0 and flash 11.2.2 when i use spanish dict 123 it asks if it should allow the use of the mirophone. It doesnt do this in duolingo.

June 22, 2013

https://www.duolingo.com/jstarr37

by the way sound plays fine but every time i try to record it says it can hear me.

June 22, 2013

https://www.duolingo.com/marssy

We put a fix to it. It should be working now. Would you mind giving it a try?

June 23, 2013

https://www.duolingo.com/MsLagerkvist2

The same problem exists. I just now downloaded a new Flash Player, allowed Duolingo, checked my mike settings on Duo. I have Safari 5.1.9 and Flash 11.7.700. I just reviewed "Family". For "my brother and I have a bird"in German, there was no sound for the general sentence, but each separate word was spoken when I put the cursor over it. The rest of this particular lesson worked fine.

June 23, 2013

https://www.duolingo.com/MsLagerkvist

And the same problem in Spanish, slow speed but not normal speed audio. It's all the same phenomenon.

June 23, 2013

https://www.duolingo.com/jstarr37

Hi i tried it again marrsy but no luck. I tried the microphone on a windows laptop and it worked fine on your site. My machine runs linus is that the problem?

June 23, 2013

https://www.duolingo.com/MsLagerkvist2

After weeks of problems and trying all fixes in vain, I switched browsers from Safari to Firefox and had my first problem-free lesson. What a joy!

June 28, 2013
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