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https://www.duolingo.com/profile/GPhilip1

My streak was reset to zero sometime last night, though I have completed lessons every day!

My current list of points for the last week (shown on the home page) reads as follows (today is Sunday for me):

Mo: 11 Tu: 25 We: 25 Th: 26 Fr: 12 Sa: 13 Su(today): 25

But my streak counter was reset to zero sometime last night, and shows zero now! I also got a message saying I lost my 7-day-streak wager last night.

How can this be? How do I get my lost streak (of 175 days!) back?

Thanks, Philip

October 26, 2014

5 Comments


https://www.duolingo.com/profile/psionpete

There could be three reasons for this.

1) you are part of the Coach A/B testing and your daily target XP is greater than 1. There has been a lot of complaints about this recently.

2) you are in a different time zone from where you were when you first registered for Duo. Streaks are awarded only if you earn at least 1 XP between midnight-midnight in the that time zone.

3) you used the App in off line mode when you completed the lessons but did not synchronise these by going on line before the midnight deadline.


https://www.duolingo.com/profile/GPhilip1

Thank you for your reply. The only reason from this list that could possibly apply to me is (1), so I guess that is the case. Would you know if there is something I can do about this?


https://www.duolingo.com/profile/psionpete

I'm not sure because luckily I am in the B part of the test i.e. I do not have it. I would report it using the support button as that is usually acknowledged with a ticket number. It is an acknowledged problem so it is possible but it could also be a large problem to correct so they may not bother - not sure but it's worth a try.

If you have'nt done it already, you could set your daily target to 1 XP which should protect you from it happening again, or at least that is what everyone seems to be suggesting.


https://www.duolingo.com/profile/GPhilip1

I reported it following your advice, and here is the response I got:

%%%%%%%%%%%

Hi GPhilip1,

Happy to help. There are a few reasons why this might be happening. It’s possible that you have an outdated version of Flash installed, you installed browser extensions that block Flash (i.e. Flashblock), or that Flash crashed.

Here’s what I suggest you do: 1. Try reloading the page in your browser. 2. Try quitting and restarting your browser. 3. If 1 and 2 don’t do the trick, update Flash Here’s a helpful link to get you on your way: http://www.adobe.com/go/EN_US-H-GET-FLASH 4. Try removing/disabling browser extensions Some tips for how to do that in specific browsers: Chrome - http://support.google.com/chrome/bin/answer.py?hl=enanswer=113907 IE - http://windows.microsoft.com/en-us/windows-vista/internet-explorer-add-ons-frequently-asked-questions Firefox - http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_how-to-disable-extensions-themes-and-plugins Let me know if this helps you!

Team Duolingo

%%%%%%%%%%%

I tried all what they suggested, and it didn't work. Also, I am confused as to how these "client-side" things can help with this, though I am sure they know these things much better than I do!


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