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https://www.duolingo.com/profile/RebelBrigid

British Time Difference - Lost my streak

It's 10 minutes until Midnight here in the UK but Duolingo has my streak at 0 because it probably thinks it's past midnight since last night our clocks went back 1 hr. I'm just beginning to build up my streak again so this is a little disheartening since this wasn't my fault.

October 26, 2014

18 Comments


https://www.duolingo.com/profile/elina.rinn

GMT+2 (Helsinki) here, and I have exactly the same problem! And maintaining my streak is my main motivator.


https://www.duolingo.com/profile/Alec100

So duo doesn't automatically reset your clock for putting the clock forward or back? :( I know that they don't change if you moved to a different time zone but it should at least change for daylight's savings time.


https://www.duolingo.com/profile/RebelBrigid

My graph shows I have activity on the days but the streak has been reset


https://www.duolingo.com/profile/Alec100

This is probably a glitch then.


https://www.duolingo.com/profile/DeanG6

I live in Eastern US time zone (GMT-5), and when our clocks changed last Spring and again this last Fall, DuoLingo took the time changes into account so that my "Day" always ends at Midnight (after each time change). I would submit a support ticket explaining what happened and ask them if they can reset your streak.


https://www.duolingo.com/profile/Tarmengau

They don't change if you moved to a different time zone?


https://www.duolingo.com/profile/Alec100

Nope. Doesn't change. They need to have a feature for changing your time zone manually...


https://www.duolingo.com/profile/angelopappas

i faced the same issue, my activity for the day (on Sunday) was logged until midnight but i lost my streak and wager at 11pm CET... (support ticket #318585)


https://www.duolingo.com/profile/casagialla

Me too! I logged on at about 11 40 and did about 15 minutes of Duolingo lost my streak and I started this morning at zero! I was just beginning to build up also, it is disheartening!!


https://www.duolingo.com/profile/RolandasB

Same here, I have activity for the past ten days or so, but streak restarted. Could duolingo team simply reset for those requesting?


https://www.duolingo.com/profile/CatherinGregory

I'm confused about the time of the resets. Is it gmt? Local time? And what about Sundays? Here in the Pacific Northwest the leaderboards get set at about 6pm local. Do leaderboards, and I assume the day, get reset at a different time than other days? Is there a post somewhere that explains all this? Might local time be a profile option?


https://www.duolingo.com/profile/psionpete

I grieve for you but I ensure that this cannot happen to me because i always do at least one lesson first thing in the morning and never leave it until the last moment, when anything could happen.


https://www.duolingo.com/profile/lindaljc

Me too! Even if it is just a few points, I know it is done, and then do a proper session later in the day. Saves worrying!


https://www.duolingo.com/profile/RebelBrigid

Since I'm out all day the only time I can do is the evening, especially since I was travelling the day the clocks went back. Hopefully this is something that can be adjusted for people like me that can only learn at night.


https://www.duolingo.com/profile/lew3210

I have also had this problem as can be seen in this picture: http://bit.ly/1wBMao3 The graph still shows activity for the last 5 days, but my streak is only at 2.


https://www.duolingo.com/profile/DeanG6

When you lost your streak, by any chance were you in a different timezone and using the DuoLingo App? I did that once and lost my streak. I submitted a help ticket and they explained to me that there is a glitch with the App that does not maintain the streak /on the app/ when you travel to a new timezone, but the streak /is/ maintained on your overall account when viewed on the DL website. So the bottom line is, when traveling it is better to do DL off of their website and not the app.


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