https://www.duolingo.com/fargo76

Problem with phone app

Help! My Duolingo phone app has been "stuck" on "Loading" for over 24 hours. I have gone online and done several lessons to see if it would change, but it hasn't. Any solutions? I don't want to reload and start all over since I am studying three languages and have made so much progress!

Thanks for your assistance! Shelley Fargo

June 25, 2013

7 Comments


https://www.duolingo.com/Quazar

You should move this to to the trouble shooting tab of discussions so the engineers see it.

June 25, 2013

https://www.duolingo.com/bchan

Reloading or restarting the app will not cause you to lose anything since your progress is tied to your account. Are you using the app on the iPhone or an Android phone?

June 25, 2013

https://www.duolingo.com/fargo76

I am using the app on an iPhone. Where is the trouble shooting tab of discussions? Thanks

June 25, 2013

https://www.duolingo.com/rainyboy2037
  1. Click on the "Discussion" on the top bar
  2. Select "Trouble shooting" under the Sections from the right
June 25, 2013

https://www.duolingo.com/Quazar

When you click on the blue new discussion button and start filling in the subject and body of the discussion you want to leave, at the very top it says "Post to" just choose the category appropriately. General things = Duolingo, technical issues = trouble shooting, any launguage questions or concerns = the corresponding language.

June 25, 2013

https://www.duolingo.com/rainyboy2037

Your best bet is to re-install the application.

June 25, 2013

https://www.duolingo.com/fargo76

Okay I will re-install. Thanks so much.

June 25, 2013
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