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https://www.duolingo.com/profile/kpetersenmd

How do I complain

I am doing dual lingo on the iPad, and there are gross mistakes in the translations. There is no way that I can post a grievance, or see any discussions of the sentences that are translated. What do I do?

December 3, 2014

12 Comments


https://www.duolingo.com/profile/superdaisy

If you're me, you decide to do most of your Duolingoing on the website, where you can see the discussions and report sentences that you think should be accepted. If you choose to do most of your Duolingo on the iPad, you decide the convenience and the functional mic are worth the frustration of not being able to read the discussions.


https://www.duolingo.com/profile/kpetersenmd

Thanks...I guess when I don't have a computer handy, it is better to do the lessons and not have the explanations so I get practice, then to not do the lessons at all.


https://www.duolingo.com/profile/psionpete

The only way I know for the iPad is to make a note of the skill/lesson/sentence and report it after the lesson using the support button..


https://www.duolingo.com/profile/kpetersenmd

Thanks for your suggestion!


https://www.duolingo.com/profile/superdaisy

I've seen people take screenshots of the error and tweet it to @Duolingo. No writing down the error and returning to the computer needed. I see @Duolingo responding to such tweets all the time, so their twitter support might be more responsive than their website support.


https://www.duolingo.com/profile/psionpete

thanks for that, i never use twitter myself so it's good to know that it might be a better way of reporting problems.


https://www.duolingo.com/profile/Karli202027

I am extremely dissatisfied with the new updates. I haven’t been on in awhile, but I recently started using Duolingo again to continue using Spanish during the summer. I am unpleased with how I am no longer able to test out of subjects, and the whole “health” system is ridiculous. There shouldn’t be a limit of time that can be spent practicing a language.


https://www.duolingo.com/profile/pentaan

the whole “health” system is ridiculous.

A popular workaround to avoid the "Health" feature

Use Duolingo's web version on your phone/tablet (www.duolingo.com), because it .......

  • does not have the "Health" system and gems

  • will work in the newest version of the Chrome or Firefox browser on your phone or tablet, if you have rather good Wifi (or LTE/4G with an Internet bundle)

For the best typing experience:

  • set the browser to mobile mode
  • use the phone in portrait mode

AND enjoy the better teaching method:

  • sentence discussions
  • grammar "Tips and notes"
  • toggle between "using wordbanks" and "typing the words"

. I am unpleased with how I am no longer able to test out of subjects

https://forum.duolingo.com/comment/27736846


https://www.duolingo.com/profile/buttercups13

Usually on duolingo I complete about 8 tasks everyday, but sometimes it doesn't count them, anyone know why


https://www.duolingo.com/profile/Bob968253

I have a complaint for Duolingo. The exercise says "tap what you here". I do so. I get it wrong, What I wrote fades out before I can see my mistake. In the comments it just says I used a wrong word, and give the correct one. However, like an IBM test I don't see the mistake to learn from it. I think that is a flaw and I hope they will correct it.


[deactivated user]

    No ability exist to input Russian alphabet.How can I complete translations?


    https://www.duolingo.com/profile/MaryMcloug

    I have just done a Spanish lesson on my iPad via the app; discrip 5 level 2 the first lesson of 4. I lost my five hearts then bought 5 with 450 gems and completed the lesson without losing anymore. They were clearly showing at the top right hand corner. Then when I clicked to start the next lesson they had disappeared and I got the message I did not have enough hearts. How do I report this to customer service ( if there is such a thing on Dúo). My “gems” are depleting fast enough without some sort of fault on the system stealing them. Also during this lesson none of the speaking exercise worked, no word went blue, I am sure I can at least pronounce los or las correctly. This is why I lost my hearts and had to buy them. This is the first time I have noticed that you lose hearts on speaking exercises. Are all these things set up in the hope you move to plus and start paying? Up date, I did some lessons on the website where it turns out they don’t have the hearts and gem system and by the time I looked on the app the hearts had filled up.

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