https://www.duolingo.com/edenludgate

My Streaks keep on going

Dear Duolingo, I've lost my streak for the 4th time this year, whilst having earned xp and having a streak freeze at the same time, this is getting ridiculous now, I should have about 350 day streak but I have 0, please can I have it back

December 20, 2014

9 Comments


https://www.duolingo.com/Luis

According to our records, you didn't get any XP on December 19th. Did you forget one day?

December 20, 2014

https://www.duolingo.com/edenludgate

No, I'm on every day and earn xp every day

December 20, 2014

https://www.duolingo.com/skelkingur

From what I see on your profile you have:

Mo 131

Tu 111

We 115

Th 12

Fr 0

Sa 10

So 0 points on Friday makes it a broken streak.

December 21, 2014

https://www.duolingo.com/_pinkodoug_

Agreed. His profile data shows the last XP earning activity prior to the lapse was 1 point earned on 18 Dec 2014 at 21:25:51 UTC (one of 4 separate XP events within 15 seconds of each other totaling 12 points on the day), and then nothing until 5 points earned on 20 Dec 2014 at 19:01:42 UTC (one of 2 XP events that occurred within 11 seconds of each other for a total of 10 points that day).

cGlua29kb3Vn

December 21, 2014

https://www.duolingo.com/Artilex

It is possible that you did lessons offline.

December 20, 2014

https://www.duolingo.com/edenludgate

No, I did lessons on my tablet

December 21, 2014

https://www.duolingo.com/Sir_Alec

You may have a better chance of the staff contacting you by emailing support@duolingo.com. Also click on the support tab on the far left of your screen. Hope I helped :)

December 20, 2014

https://www.duolingo.com/Chefjan17

I have the same issue. I was at 259 and it went to 0. Then the next day it didn't increment at all. Every day I make sure to see the increment and have. Very frustrating!!!

December 22, 2014

https://www.duolingo.com/Roosje89

I had the excact same thing happening to me on thursday the 18th. I was on a 11 day streak I believe and I am SURE I earned my points that day. The next day (Friday 19) when I opened the duolingo app on my Iphone my streak was over and the lessons I had learned in my tree were gone! I felt so betrayed! Haha

December 22, 2014
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