I have a profile but have now started a new language (Italian) and I am being asked to create a profile to record my progress . When I type my details ( email, etc) I am told those details are already in use. How do I get around the ' create account' request and just go into my first and only account to record my progress in the Italian course?
I believe you're referring to the app? AFAIK you can't import your progress in Italian to your actual account because by default, the app assumes you are a new user. What you need to do is un-install and reinstall the application and instead of choosing "get started," choose the option which says "I already have an account" or something along those lines.