https://www.duolingo.com/ShongZuo

Support: Contacting Duolingo

How long will it take for the Duo team to answer your questions ?

3 years ago

4 Comments


https://www.duolingo.com/writchie4
writchie4
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Depends on the question :)

Honestly, the support email is notoriously slow/unresponsive. You're usually better off posting your issue in the forums and seeking help from other users that way. I've had some luck with quick responses from the abuse@duolingo.com address, but obviously that line is intended to solve issues with people causing a ruckus on the site, rather than just general support issues.

3 years ago

https://www.duolingo.com/ShongZuo

I see, thank you very much for helping.

3 years ago

https://www.duolingo.com/psionpete
psionpete
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You will get an automated acknowledgement with a ticket number very quickly but you may never get an answer to your question. If you have reported a genuine bug then you may get a response when it is fixed but with +50 M users and less than 30 technical staff, I suspect they have to be selective in what reports they respond to.

3 years ago

https://www.duolingo.com/ShongZuo

very helpful, thanks for your help~!

3 years ago
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