Progress lost

I have been practicing german for two weeks and today, when I entered the app again to practice, it asked me to start again from the basic 1. I still have my Lingots and in the webpage it still shows me the XP graph, but the levels that I completed are gone. What can I do? Thanks!

February 9, 2015


You could try logging out and logging back in. If that doesn't work, take a placement test. If you remembered everything you learned, it should put you right back where you were. Hope this helps!

I lost my progress too! I tried to log out and logging in back and nothing happened.

Have you been working on the website version this whole time? Some people have accidentally created a second account for the app version. This doesn't seem to be the case for you, but I just want to make sure.

I always use the app, but yesterday I entered the webpage to see what was there. I use my google account to log in.

If you use the process described in the first comment here, does it show the XP and the level you expect?

And yeah, underscoring ConnorHay's suggestion: try logging out and logging back in, or even relaunching your browser or clearing your cache. Sometimes cookies screw everything up.

Nope, it does not show the correct XP. But in my profile it does have the record of what I've done the last few days. I'll try clearing cache and cookies.

I just tried clearing everything and logging back in and it still doesn't work :(

I just noticed that when I post, next to my name it says that I am in level 4 of german, which is where I was... :s

I'm still confused about the XP. It's great that the levels are as expected, but if the XP (according to the above link) isn't as expected and your tree puts you at Basic I...something's definitely going on. If I were you, I'd write this up and submit via the support link on the left. The Duolingo Twitter account also seems to be more responsive than the support website.

I guess I'll do that... :s thank you!

this is similar to my problem, I have completed the animals portion several time, the lingots have not changed no matter what I do. It will not let me move forward to progress in the skill

Yesterday I managed to fix it. When I gave up and went ahead to take the placement test, I noticed that it asked me to write the answers in english (I'm a native spanish speaker). To change that, I added the version of german for spanish speakers and suddenly everything was there. I don't know how it got changed, but the good news is that I recovered my levels and XP points :D.

you are the second person who says that if I change it to Spanish it works, I will try that thanks

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