https://www.duolingo.com/hypnotrip

how come i can't access more lessons?

I took a few day break and now my streak is back to zero and I can't access any of the lessons. How can I get back to accessing them?

February 10, 2015

14 Comments


https://www.duolingo.com/louis.vang

After one day without exercising, you streak will be zero, but normally you can access the lessons you were working on. Is the problem in desktop and/or smartphone?

February 10, 2015

https://www.duolingo.com/hypnotrip

i'm not sure, I'm using a laptop and I think it's normally fine. I was afraid for a moment that I couldn't access duolingo anymore because my streak went back to zero. how can I fix this please?

February 10, 2015

https://www.duolingo.com/louis.vang

The streak does not have any influence on the access of the skills you were working on.

February 10, 2015

https://www.duolingo.com/hypnotrip

well I'm not sure why. I click the lesson and it brings me to a blank page. It was working fine a few days ago. Can I phonecall someone in duolingo headquarters?

February 10, 2015

https://www.duolingo.com/wazzie

You can try to send a message using the Support Tab (left hand side of the screen), but it can take a while to get an answer from there)

edit: Also, which lesson/language are you trying to access?

February 10, 2015

https://www.duolingo.com/hypnotrip

Any of my lessons. I'm taking Swedish, French, German, Spanish, and Italian and I can't access any although I did take a few day break. When I send a question on the support tab it also gives me this funny message that the page does not exist anymore....I can try again but I'm not sure it's really sending my query.

February 10, 2015

https://www.duolingo.com/hellerm

Try refreshing the page. If that doesn't work try clearing the browser's cache. Hope you get your lessons back.

February 10, 2015

https://www.duolingo.com/wazzie

You can't access any lessons? You should be able to work on both Food and Animal skills.

February 10, 2015

https://www.duolingo.com/hypnotrip

I click to lesson and it brings me to a blank page. What is going on?

February 10, 2015

https://www.duolingo.com/wazzie

Try clearing your cache, (or just trying using Incognito mode or Private window). Trying using a different browser.

February 10, 2015

https://www.duolingo.com/hypnotrip

I don't understand incognito mode or private window and I tried a different browser and it didn't help.

February 10, 2015

https://www.duolingo.com/louis.vang

Did you try it with another computer or android|iOs? When you do not have that, try it with a computer of a friend. So, you are sure that the problem is not your computer.

February 10, 2015

https://www.duolingo.com/bayernmeister

I'm having the same issue. I took off for a few days out of one week and now I can't advance in any of my lessons anymore whatsoever. I click "begin" and literally nothing happens. I've tried opening the lessons in new tabs and still nothing.

February 12, 2015

https://www.duolingo.com/hypnotrip

I use duolingo on another computer and now it is working. Either the problem is my laptop or the problem has fixed itself. Thanks for the responses everyone.

February 12, 2015
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