No access to Duolingo
A friend sent me this email today: Well, now I'm really hooped. I decided that, since their "new password" doesn't work for me, I would just give up and sign up again. Only, they won't accept me because my email address is already in use!!
What a frustrating outfit they are. I have sent them messages about the problem but - no answer. Seems a shame - it was fun while it lasted - but I don't have any other email address to use so I guess that's it.
Duolingo likely will not answer because this is example of a problem that would take as much effort on their part as your friends part. Get a throw away email account and sign up with it.