Could an admin or moderator possibly fix my streak loss?

I did not get to practice for a session yesterday, Saturday, Feb 14. However, I did practice on Friday, Feb 13, and I had a streak freeze equipped as well. Today, right now (in my time zone), it is Sunday, Feb 15 at 6:15 pm. Although I am not at home, I am still in the same time zone. For some reason DL is saying my streak is lost (was 420 days). Can someone please investigate, and if confirmed, correct the problem? The only reason that I can think of why this might have happened is that I'm on a different internet provider right now.

If I can't get it back, it's not the end of the world. However I've heard of mistaken streak losses the past, and if that's what this was, I'd certainly welcome mine back.

Thanks for any help.

Edit: I had forgotten to mention that the streaks between desktop and app (android) were never in sync; perhaps that might be part of the problem. For example, while the desktop said 420 (or whatever), the app said 190 (or whatever). It did this for quite a long time. I am not running the current release, but is that a reason to lose my streak?

February 15, 2015


A similar thing happened to me -- the streak freeze did not cover my one day of inactivity as it should have. I was also advised to write to bchan. Now that I see your problem occured at the same time, I am really thinking there must have been a glitch. 420 is a long streak to lose. I hope bchan will help you get it back!

February 20, 2015

Thanks. Yep, it looks like at least 5 or more people lost it around the same time. I've read that it might be the result of a new XP / session thing they're testing right now, but first of all, I don't seem to be in the relevant A/B group, and second, that's a pretty lousy thing to test -- changing the XP rules such that people lose their streaks over it, without warning.

I hope to get it back, too. The loss of it has (and possible reason for it) become more irritating as the days trickle by.

February 21, 2015

I also noticed that DL seems to have forgotten my time zone. It may be that I actually had put in my practice that day, but it was attributed to the day after.

February 21, 2015

I recommend talking to bchan Good luck dwduo!

February 16, 2015

Ok thanks, I'll do that.

February 17, 2015

Hm, has this method worked? I and several others have contacted bchan over the past week+ and it's been all crickets.

February 27, 2015

Yes. It has worked in the past. But, it could be that it was only during a time when we were experiencing an extraordinarily level of streak glitches due to the roll out of the Coach feature. It could be that people need to use the support button now if bchan is very busy with higher priority tech stuff. Even the moderators are on the wait list for an important upgrade at the moment.

February 27, 2015

Thanks, maybe I'll try direct support then.

February 28, 2015

I, too, lost a 200 day streak. I am concerned that no one has gotten back to any of you!! Who is this contact that we are supposed to contact? I can't even find a way to e-mail somebody about the problem. Maybe it's time to segue to Memrise. At least they answer e-mails. Bonne chance, mes amis.

March 3, 2015

There's a support button to the left <-- but so far that hasn't gotten an answer either. None too inspiring.

March 4, 2015

This is an off-topic question, but how has going on such a long streak improved your German? Maybe it will inspire me to try harder.

March 3, 2015

I still consider myself to be a beginner in terms of skill, but yes, practicing more consistently certainly helps. So it gave me added incentive to keep visiting each day. It takes a bit more effort to bother, at this time.

March 4, 2015

For me it was a matter of consistently practicing. I have a bad habit of starting something and then going in spurts. Forcing myself EVERY DAY to put out an effort has finally begun to show some progress though I remain a novice.

March 4, 2015
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